GUEST SERVICE ASSOCIATE - PART-TIME (15-25 hours per week)

Initial review of applications will begin September 22, 2025.

Availability needed: Minimum three days availability including at least one weekend day

Duration: Seasonal position through May 31, 2026

FLSA Status: Non-Exempt

Job Location: Onsite

The Mission of MIM: The Musical Instrument Museum (MIM) enriches our world by collecting, preserving, and making accessible an astonishing variety of musical instruments and performance videos from every country in the world. MIM offers guests a welcoming and fun experience, incomparable interactive technology, dynamic programming, and exceptional musical performances. MIM fosters appreciation of the world's diverse cultures by showing how we innovate, adapt, and learn from each other to create music-the language of the soul.

Core Values: Our four core values represent the standards by which each team member is expected to contribute towards the excellence of the MIM experience. MIM's culture of high energy, innovation, questioning, and problem solving ensures we will overcome challenges and establish new paradigms for museums everywhere.

1. Guest-Friendly: MIM provides a welcoming, engaging, and accessible experience for each guest.
2. High-Performing: MIM team consistently exceeds expectations.
3. Ever-Changing: MIM is in constant evolution as it strives to improve continually.
4. Sustainable: MIM is committed to ensuring the sustainability of the organization for generations to come.

Position Summary: MIM is looking for an enthusiastic and energetic individual to interact with guests upon entrance to MIM, as well as on the telephone, in a slow to fast-paced environment depending on the season. Guest Service Associates function as the box office, coat/bag check, and primary information desk for MIM, ensuring a positive guest experience which reinforces the MIM brand.

Responsibilities/Essential Duties:

• Welcome guests to MIM and provide a positive and enthusiastic atmosphere for MIM guests.
• Sell tickets for museum admission, concerts, and other programs; check coats/bags; distribute the guidePORT audio system; enforce admission policies; and provide general information.
• Accurately handle large volumes of financial transactions and settle cash drawer at the end of each shift.
• Provide information regarding MIM's membership and donor programs, accept donations, and assist members/donors with taking full advantage of their benefits.
• Answer telephones to sell tickets and answer guests' inquiries.
• Maintain the guidePORT audio units and headphones, including disinfecting and charging them.

• General Expectations: Maintain regular attendance and punctuality. Follow all policies and procedures. Cultivate inclusive and respectful working relationships that support a sense of belonging for all team members, volunteer team members, and guests. Perform other duties of a similar nature and level as assigned.

Qualifications:

• High school diploma or GED equivalency and previous customer service and/or retail experience strongly preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties such as those listed in the job description.
• Box office and/or museum experience strongly preferred. Previous experience with PatronManager software preferred.
• Excellent verbal communication skills.
• Ability to cheerfully exercise patience and sound judgment in a variety of situations, especially in direct interactions with the public.
• Proficient and comfortable with computers.

Other:

• Position pays $17 per hour.
• Work schedule varies and regularly includes evenings, weekends, and holidays.
• This is a seasonal position through May 31, 2026.

Physical Demands:

The physical demands described here are representative of those that must be met by a team member to perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions of this position.

• The position frequently requires the incumbent to lift 20 pounds and occasionally use force to push and pull up to 100 pounds.
• The position requires the incumbent to stand for extended periods of time while working at the welcome desk.

Work Environment:

The work environment characteristics described here are representative of those that the team member encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential functions of this position.

• The work environment is indoors at the welcome desk, inside the museum, and in a general office environment.