Description
Key Responsibilities
1. Recruitment & Staffing
Lead the full recruitment cycle, including job postings, interviews, reference checks, and onboarding.
Partner with department heads to forecast staffing needs and develop talent pipelines.
Promote diversity, equity, and inclusion in all hiring practices.
2. Employee Engagement & Culture
Foster a positive, inclusive, and service-driven workplace culture.
Plan and execute associate engagement activities, recognition programs, and cultural initiatives.
Act as an advocate for employees while balancing business objectives.
3. Training & Development
Coordinate and facilitate training programs, including orientation, compliance, and skills development.
Support leadership development and succession planning.
Ensure ongoing compliance with brand and company learning requirements.
4. Employee Relations & Compliance
Provide guidance and support to managers on performance management, conflict resolution, and disciplinary actions.
Ensure compliance with all federal, state, and local labor laws, as well as company policies.
Investigate and resolve workplace issues in a fair and timely manner.
5. Payroll & Benefits Administration
Oversee accurate timekeeping, payroll processing, and benefits administration in collaboration with finance/payroll teams.
Communicate benefit programs and assist associates with questions and enrollment.
6. Health, Safety & Wellbeing
Qualifications & Skills
Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience).
5 years of Human Resources management experience, preferably in hospitality.
Strong knowledge of labor laws, HR best practices, and HRIS systems.
Excellent communication, interpersonal, and problem-solving skills.
Ability to build trust, maintain confidentiality, and influence at all levels.
Hospitality mindset with a passion for people and service.
Key Competencies
Leadership & Influence: Ability to inspire and coach leaders and associates.
Emotional Intelligence: Strong interpersonal sensitivity and conflict resolution.
Adaptability: Flexible and resilient in a fast-paced hotel environment.
Guest & Associate Focus: Commitment to delivering excellent service through people.
Working Conditions
On-site role at hotel property.
Requires flexibility to work some evenings, weekends, or holidays based on hotel needs.
** Soon to be a Curio Collection by Hilton Properties**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Crescent Hotels & Resorts
Sep 05, 2025