F&B Operations Manager

The Iron Horse Hotel is home to three distinct dining and drinking destinations: Branded, our classic bar/restaurant with craft cocktails and elevated bites; The Yard, our lively outdoor beer garden and social hub; and Ash, our fine dining restaurant with bold flavors and refined presentations. Each outlet reflects the spirit of the Iron Horse-unique, vibrant, and unforgettable.

Our culinary and mixology teams take pride in crafting memorable experiences, from signature cocktails and curated wine selections to inventive dishes that keep our guests coming back for more. Whether it's the energy of The Yard, the intimacy of Ash, or the buzz of Branded, our outlets set the stage for unmatched hospitality.

We are seeking an experienced and polished Dining Room Manager with 2-3 years of fine dining or upscale restaurant leadership experience. The ideal candidate will inspire and support their team, drive exceptional service, and ensure every guest leaves with a lasting impression.

Why join us? Competitive earning potential, a dynamic and passionate team, and the opportunity to be part of one of Milwaukee's most iconic destinations. At The Iron Horse Hotel-you BELONG here.

Required Certifications:

• Food Handler's Certificate
• TABC Certificate
• High school diploma or equivalent, required.
• College degree in a hospitality related industry, valued.
• Must have two years of experience in the food and beverage industry.
• This person in this position will have to have excellent communication skills; basic level of computer knowledge; proficient with Microsoft Word, Excel; experience with Aloha preferred.
• Requires flexibility of schedule, creativity, social and interpersonal skills, decision making ability, initiative and sense of urgency. These skills are required in order to address the daily items/issues which occur on a daily basis within the Hotel.
• Experience in customer service;
• Previous supervisory, leadership, management and coaching skills, preferred
• Knowledge of different types of food and beverage production
• Knowledge of different types of wine and spirits and their service
• Ordering experience preferred.
• Encourage OSHA Hazard Communication Standard training and certification.

Definition:

This position assists in managing our full-service food and beverage outlets on a daily basis and coordinating special events. Primary duties include ensuring each meal period runs smoothly, assisting wherever needed in the outlet; performing routine table checks; responding and adjusting staffing levels to occupancy changes; working to reduce payroll while increasing productivity; overseeing the supervisory staff as well as designated trainers and hourly associates; and supporting the training program and efforts of the staff.

General Duties:

• Supports and manages the hotel outlets while working closely with the Director of F&B, other Managers, and other hotel departments.
• Responsible for short and long term planning of outlet, including group accommodations and events, restaurant service, and supplies.
• Managing work schedules, training, hiring, and coaching/counseling Associates.
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
• Full understanding of Associate engagement.
• Ability to take the initiative to run the outlet as a free standing entity.

Employment Standards:

• Requires a high degree of problem solving abilities.
• Ability to get along well with others, to demonstrate flexibility and patience, to work as a member of a team.
• Ability to schedule employees.
• Ability to inventory.
• Detail oriented and self-motivated.
• Maintain a clean, safe and environmentally responsible work environment.
• Must have a high regard for personal appearance and hygiene. Maintain proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel.

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.

Team Player - Works well as a member of a group
Leader - Inspires teammates to follow them
Enthusiastic - Shows intense and eager enjoyment and interest
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Dedicated - Devoted to a task or purpose with loyalty or integrity

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Self-Starter - Inspired to perform without outside help
Goal Completion - Inspired to perform well by the completion of tasks
Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization