Director of Front Office

Uniquely located in the heart of Honolulu, guests have the convenience of the city outside their front door yet surrounded by the beauty of the island through stunning ocean views. At Renaissance Honolulu, we invite you to embrace adventure and embark on a journey beyond the ordinary.

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Front Office team. We are committed to providing you with:

• Highly competitive wages $75,000.00 - $82,000.00 Annually
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room discounts at Marriott brand properties worldwide

Here is what you will be doing each day:

As a Director of Front Office, you will oversee the daily operations of the front office department. Ensure exceptional guest service is consistently delivered. Manage front office staff, including hiring, training, and scheduling. Implement and monitor policies and procedures to maintain efficiency. Coordinate with other departments to facilitate smooth operations. Handle guest complaints and resolve issues promptly and professionally. Maintain occupancy and room rates to optimize revenue. Prepare and manage the department budget. Conduct regular staff meetings and performance evaluations. Ensure compliance with health and safety regulations. Monitor key performance metrics and develop improvement strategies and oversee inventory management for front office supplies.

Does this sound like you?

• Bachelor's degree in hospitality management or related field preferred
• 5+ years of experience in a hospitality management role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in hotel management software.
• Ability to work under pressure and handle high-stress situations calmly.
• Fluency in multiple languages.
• Experience with guest loyalty programs.
• High school diploma or equivalent.
• 3+ years of experience in a hospitality or service-related role.
• Strong problem-solving skills.
• Attention to detail.
• A friendly and approachable demeanor.
• Basic understanding of financial and business principles.
• Ability to work flexible hours, including evenings, weekends, and holidays.