Accounts Receivable Collection Specialist

Why Willdan?

• Competitive Salary
• Comprehensive Medical, Dental, and Vision Insurance
• 401K + employer match
• Employee Stock Option Program
• Employee Discount Program
• Generous Employee Referral Program
• Opportunities for Career Growth and Development

Willdan is looking for a self-motivated Collections Specialist with outstanding communication skills to join our Accounts Receivable team! This is a hybrid position requiring four days in office. The Collections Specialist role is responsible for ensuring that Willdan receives payments from its customers within the defined and agreed upon payment terms. This role will also be responsible for collecting outstanding debt that has exceeded the agreed to payment terms while following company collection policies and procedures. In addition, this role will facilitate and oversee the complete process of resolving any barrier to payment either on your own, or through communicating with Willdan Operations or other parties.

Essential Duties and Responsibilities

• Collections on outstanding invoices for multiple regions and programs. Contact is made via phone, email, and mail to collect on overdue accounts; including, but not limited to, making payment arrangements, setting up payment plans, and sending final demands for payment.
• Monitor accounts to identify and collect on time sensitive customer balances to meet department goals.
• Process customer credit cards and E-Check payments using Willdan's collection system.
• Handle a large volume of incoming calls to the billing phone line and outgoing phone calls to assigned delinquent customers.
• Properly handle finance and billing questions as well as customer complaints with professionalism and tact.
• Communication with the outside collection agency regarding updates on new and existing accounts.
• Constant monitoring and communication with customers whose payments are declined or rejected.
• Ensure that all payments are reflected to the correct account or invoice through communication with the cash application specialist.

Job Requirements / Qualifications

• 3+ years' experience as a Collections Specialist or similar role.
• Associates of Science Degree in Business Management-Accounting Emphasis (preferred).
• Bachelor of Science Degree-Accounting Emphasis (preferred).
• Posses strong oral and written communication skills.
• Have strong customer service experience with a customer-centric attitude.
• Works well in a fast-paced environment.
• Proficient in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
• Experience with Deltek Costpoint, Anytime Collect or with any other ERP/AR collection tool.
• Understanding of billing procedures and collection techniques.

EEO Non-Discrimination and ADA Reasonable Accommodation Statement Willdan is an equal opportunity employer. Applicants are considered for all positions without regard to race, religious creed, color, age marital status, sex, sexual orientation, gender identity, gender expression, citizenship status, national origin, ancestry, religion, military service or veteran status, disability, medical condition, childbirth and related medical conditions, genetic testing, reproductive status or any other classification protected by federal, state or local laws and ordinances. Willdan does not discriminate on the basis of physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. If you need reasonable accommodation for any part of the application and hiring process, please notify us.

Willdan Group, Inc. participates in E-Verify.