Sr Mgr, Implementation, COS Office - Hybrid

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

• Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only.This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

A professional team member of the Chief of Staff (COS) Office to the CEO, working independently and collaboratively with COS colleagues, the Executive Leadership Team (ELT), and staff across the organization. This role requires a solid executive presence, strategic thinking, and exceptional project management and communication skills. The professional will:

• Develop and execute compelling internal and external CEO communications.
• Lead and support cross-functional initiatives that align with organizational strategy.
• Design and implement workflow automation and process improvements to increase departmental efficiency.
• Provide analytical insights, including executive-level metric reporting, to inform decision-making.
• Build collaborative relationships, ensure timely and relevant execution of projects, and assume accountability for quality and accuracy of work.

REQUIRED QUALIFICATIONS

Required Work Experience

• 5 years of experience working directly with senior executives in healthcare or corporate environments.
• 3 years of experience in executive communications
• 3 years of experience in project management, organizational metric reporting, workflow automation, process improvement, or public relations.

Required Education

• Bachelor's degree in business, healthcare administration, communications, journalism, marketing, finance, statistics, or related field.

Required Licenses

• N/A

Required Certifications

• N/A

PREFERRED QUALIFICATIONS

Preferred Work Experience

• Knowledge of the healthcare industry, with emphasis on insurance, health plan operations, or affordability initiatives.
• Experience leading large-scale organizational strategic projects that achieved measurable results.
• 3-5 years of management or supervisory experience.
• Demonstrated success in communications, marketing, project management, public relations, workflow automation, and continuous improvement.

Preferred Education

• MBA, MA or MS in information technology, computer science, business administration, marketing, or related field

Preferred Licenses

• N/A

Preferred Certifications

• N/A

• Partner across the organization to understand operations, identify opportunities, and present actionable recommendations to senior leadership.
• Develop compelling CEO communications and presentations (internal/external) that are relevant, fact-based, timely, and inspiring.
• Review, edit, and strengthen communications, presentations, and strategic deliverables.
• Support execution of Executive Leadership Team meetings and retreats (logistics, agenda, action items, presentations, and follow-ups).
• Support Board of Directors communications, meetings, and related activities as assigned.
• Lead or coordinate cross-functional projects with organizational impact, providing oversight, change management guidance, and accountability for results.
• Analyze organizational data; refine and manage dashboards; present trends, challenges, and opportunities to executives and the Board.
• Develop content to support CEO thought leadership internally and externally.
• Collaborate with internal teams to continuously improve communication pipelines and executive events.
• Facilitate design and implementation of workflow automation and process efficiency initiatives.
• Evaluate use of corporate funds and budgets; identify opportunities for administrative efficiencies.
• Volunteer with or support community organizations in alignment with BCBSAZ's core values.
• Meet a 99% error-free standard in deliverables.
• Perform all other duties as assigned.
• The position has an onsite expectation of 1 day per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.

REQUIRED COMPETENCIES

Required Job Skills

• Stellar leadership skills and project management capabilities.
• Ability to work with executive management, leading cross functional teams on strategic initiatives and achieving set goals and deliverables.
• Inquisitive approach to problem-solving, deploying best-in-class solutions to innovate and advance the company toward its strategic goals.
• Skilled with data analytics as well as creating and reporting metric dashboards to the Board and executive management that highlight trends in the data that pose as challenges or opportunities, positioning such dashboards as a tool for strategic decision-making.
• Superior writing talent that yields compelling communications that are well-researched and include accurate sourcing of facts. Writing exhibits attention to detail in terms of proofreading, grammar, spelling, and punctuation.
• PC proficiency in automated workflow system (Teams, SharePoint, etc.).
• Advanced skills in word processing and presentation software (Word, PowerPoint).
• Strong organizational skills with the ability to work independently in a fast-paced environment while coordinating multiple projects within the assigned deadlines.

Required Professional Competencies

• Proven aptitude for quick creative thinking with acute attention to detail within demanding deadlines.
• Manage projects and communications with limited supervision.
• Self-directed, capable of completing assignments with minimal direction and full accountability.
• Create communications that require minimal editing and moderate input from management.
• Strong business acumen from a technical and strategic perspective.
• Able to maintain professionalism at all times, especially with sensitive information and activities.
• Demonstrated knowledge in strategy, planning, and execution of an organizational narrative.
• Strong executive presence.
• Proficiency in research and mining data for content.
• Persuasive communicator with excellent networking and relationship-building skills who demonstrates the ability to be successful in a collaborative, matrixed environment.
• Superior project management skills and organizational ability.
• A decision maker who is skillful in his/her ability to make sound decisions, to communicate with confidence at all levels, and to effectively influence key decision-makers.
• Strong interpersonal skills to manage multiple stakeholders, team members, and leadership initiatives.
• Highly collaborative and diplomatic with the keen ability to establish rapport and develop strong relationships with individuals at all levels of the organization.

Required Leadership Experience and Competencies

• Exhibit a high standard of performance while pursuing aggressive goals.
• Work effectively with executives and in cross-functional teams.
• Navigate complex interpersonal situations and team dynamics.
• Demonstrate principled leadership and sound business ethics.
• Apply an executive mindset to successfully communicate information and further initiatives.
• Translate daily work into overall company goals and objectives.
• Make timely decisions when confronted with ambiguity and tight deadlines.
• Interpret corporate goals and apply them to executive communications.

PREFERRED COMPETENCIES

Preferred Job Skills

N/A

Preferred Professional Competencies

In-depth knowledge of the healthcare industry

Preferred Leadership Experience and Competencies

N/A

Our Commitment

AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.