Business Process Specialist

Tesla is seeking a highly motivated Business Process Specialist to join our North America Support Business Process Team. This role is instrumental in developing and executing strategies to improve operational efficiency and scalability within our automotive support experience. You will collaborate closely with cross-functional teams, analyze performance data, and identify opportunities to optimize processes-all with the goal of delivering exceptional customer experiences and supporting key financial objectives.

The Support Business Process Team is dedicated to creating a seamless, innovative ownership journey for our customers. By partnering with North America customer support teams and internal departments, we aim to deliver a support experience that matches the cutting-edge quality of our vehicles.

The ideal candidate will possess a strong understanding of the vital role customer experience plays in the overall ownership journey. They will demonstrate the ability to deconstruct complex operational challenges and translate them into clear, actionable solutions. A key aspect of the role involves recognizing how our team's efforts intersect with and impact other internal departments, ensuring our processes are strategically aligned with Tesla's broader objectives. The successful candidate will thrive in a fast-paced environment, collaborate effectively with a high-performing team, uphold the highest standards of integrity, and share a deep passion for driving transformative innovation.

• Analyze and document current business processes and workflows to uncover areas for improvement

• Design, pilot, and scale solutions that enhance both customer satisfaction and operational performance

• Conduct data-driven assessments, including ad hoc analyses and deep-dive reporting, to identify actionable insights

• Collaborate with the Business Analytics team to build and maintain reporting tools that support performance monitoring

• Partner with training teams to educate business users responsible for managing and operating business processes as well as those impacted by any process changes

• Manage cross-functional stakeholder relationships to drive project completion and successfully implement solutions across North America Support teams

• Prior project management experience or strong interest in gaining it

• Proven ability to manage cross-functional projects in global, customer-facing environments (automotive or hospitality preferred)

• Strong background in fostering and maintaining a customer-centric company culture

• Excellent organizational skills with keen attention to detail; adept at juggling multiple competing priorities

• Self-starter with strong leadership qualities and a quick learning curve

• Comfortable working with data and proficient in Excel

• Experience with change management and effectively aligning diverse stakeholder needs, including technical teams, in fast-paced, ambiguous environments