Senior Director - HR Operational Excellence and Project Management

Are you passionate about driving meaningful impact and operational excellence? We are seeking an inspiring and results-oriented Senior Director to establish and lead a new capability focused on continuous improvement, change management, and strategic initiatives. In this transformative role, you'll shape the future of our HR operations by partnering with senior leadership to drive consistency, enhance efficiency, and ensure excellence across multiple HR functions, including HR Shared Services and Talent Acquisition. This is your opportunity to lead high-impact initiatives, improve core processes, ensure compliance, and deliver measurable outcomes that make a difference. If you're ready to take on a leadership role where innovation meets purpose, we want to hear from you!

• Operational Leadership:Direct the operational development and execution of HR processes, programs, and initiatives, ensuring alignment with strategic goals; while keeping a focus on human-centered design.
• Continuous Improvement:Drive continuous improvement and across Global HR processes, including Payroll, Benefits, Employee Relations, Call Centers, Compliance, HR Policy Management and PMO, leveraging Lean principles and Six Sigma methodologies to enhance efficiency and effectiveness.
• Cross-Functional Collaboration:Serve as the technical and operational liaison between various business functions and teams to facilitate effective communication and project execution. Facilitate groups and apply human-centered design thinking techniques and tools to develop and deliver on exceptional team member experiences.
• KPI Development:Develop measures to define progress and monitor key performance indicators (KPIs) and reporting requirements to measure the success of HR initiatives and project performance.
• Change Management Champion:Lead change management initiatives, prioritizing areas for improvement, and fostering stakeholder buy-in to support transformation efforts.
• Financial Oversight:Collaborate with finance leaders to develop budgets, financial estimates, and investment plans for HR programs, ensuring alignment with the fiscal plan and operational improvements.
• Stakeholder Engagement:Cultivate ongoing partnerships with senior leaders, maintaining knowledge of operations and priorities to integrate solutions that meet business needs.
• Facilitation: lead through process mapping, root cause analysis, brainstorming, business impact assessments, gap analysis and project planning. Challenge stakeholders to maximize opportunities for process improvement initiatives.
• HR Technology: lead as an HR Technology SME to continuously improve experiences for our team members.
• Risk Assessment and Mitigation:Assess project dependencies, resolve resource contention, and ensure that all projects are aligned with strategic objectives.
• Performance Analysis:Generate and analyze reports to identify trends, resolve customer issues, and make informed recommendations for future initiatives. Build mechanisms to track and address escalations and troubleshoot to fix root cause.

Requirements:

• Bachelor's degree in Business, Human Resources, or a related field; advanced degree preferred.
• 10+ years of experience in HR operations and project management, with a proven track record in leading cross-functional projects and implementing process improvements.
• Strong knowledge and experience in Lean/Six Sigma methodologies and project management best practices.

Skills and Knowledge:

• Exceptional analytical skills with the ability to evaluate business problems and develop strategic solutions.
• Excellent communication and interpersonal skills, with the ability to present complex information to diverse audiences effectively.
• Proven ability to navigate complex environments, exercise independent judgment, and implement creative problem-solving techniques.
• Strong financial acumen and experience in budget management and financial reporting.
• Must have experience working in enterprise HR technology solutions including, but not limited to ServiceNow and Workday.
• Certification in Six Sigma and Project Management preferred; GPHR and SHRM-SCP certifications are a plus.
• Willingness to travel as required.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned