Temporary Sales Associate

The Sales Support Associate At Coach North Star Mall role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role.

Sample of tasks required of role:

CASH WRAP:

• Greeting the customer with a smile and with eye contact and offering your name

• Interact genuinely and naturally with the customer

• Read cues anddeterminecustomers' needs

• Conduct email/name capture, wherepermittedby law

• Maintain accuracy whenoperatingPOS

• Maintain cash wrap organization and cleanliness

• Suggest multiple add-ons and sell gift cards

• Maintain cash and POS media accurately and in compliance with Coach policy

• Createlasting impressionby genuinely thanking customer and provide reason to return

• Represent Coach brand appropriately

STOCKROOM / WAREHOUSE:

• Receive shipment and transfers

• Notify Store Management when new product arrives

• Scan cartons/transfers, verifying store information is correct

• Communicate all discrepancies to Store Management

• Process shipment/transfers according to Coach standards andtimeframes

• Organize and clean stock room daily; to include offsite / remote warehouse as applicable

• Shift/organize product in the stockroom; react to sell through and make room for new product

• Manage stock levels/product ownership in back-of-house and sales floor

• Prepare and conduct regular cycle counts, as directed

• Participate in store physical inventory counts, as scheduled

• Maintain Company Loss Prevention standards

SALES FLOOR:

• Regularly analyze sales floor to assess replenishment needs

• Replenish sales floor/assigned zone

• React to sell through and execute visual merchandising needs.

• Support sales floor activities, as directed

• Effectively communicate informationpertaining toprice points, features/benefits,colorand stock availability to multiple customers

• Respond to customer requests confidently; partner with sales team or Store Management, when needed

• Upkeep housekeeping standards

Competencies required:

• Drive For Results: Can be counted on to exceed goals successfully.Isconsistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.

• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Getsfirst handcustomer information and uses it for improvements in products and services. Acts with customers in mind. Establishes andmaintainseffective relationships with customers and gains their trust and respect.

• Creativity:Comes up witha lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.

• Interpersonal Savvy: Relates well to allkindof peopleupdown and sideways. Inside and outside the organization. Builds rapport.Buildsconstructive and effective relationships. Uses diplomacy and tact.Candiffuse evenhigh tensionsituations comfortably.

• Learning on The Fly: Learns quickly when facingnew problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures forcuesto improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quicklygraspsthe essence and underlying structure of anything.

• Perseverance: Pursues everything with energy,driveand a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks.

• Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air.Doesn'thave to finish things before moving on. Can comfortably handle risk and uncertainty.

Additional Requirements

Experience:1- 3 years ofpreviousretail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace.

Education:High school diploma or equivalent; college degree preferred.

Technical:Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, MobilePOSand Internet),utilizewalkie talkie, understand and read price and product release sheets.

Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling arerequired. Ability tofrequentlylift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmativeaction,employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training,disciplineand termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach atwww.coach.com.