New

IT Associate

University of Georgia

retirement plan

United States, Georgia, Athens

Sep 09, 2025

Posting Details

Posting Number	S14099P
Working Title	IT Associate
Department	Warnell-Sch Forestry & Nat Res
About the University of Georgia	Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type	External
Retirement Plan	TRS
Employment Type	Employee
Benefits Eligibility	Benefits Eligible
Full/Part time	Full Time
Work Schedule
Additional Schedule Information	M-F
Advertised Salary	Commensurate with Experience
Posting Date	09/09/2025
Open until filled	Yes
Closing Date
Proposed Starting Date	10/01/2025
Special Instructions to Applicants
Location of Vacancy	Athens Area
EEO Policy Statement	The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).
USG Core Values Statement	The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title	IT Support Technician I
FLSA	Non-Exempt
FTE	1.00
Minimum Qualifications	High school diploma or equivalent
Preferred Qualifications
Position Summary	Warnell OIT's Tier 1 Team is a customer-facing team that manages the intake and fulfillment of IT support requests for Instructional Support, Classroom Technology, and Faculty and Staff computing. To ensure ample coverage and classroom support from 8 AM to 5 PM, Monday through Friday, the IT Associate would be responsible for opening the Helpdesk at 8:00 AM. Every morning, the Associate will audit all open cases in Team Dynamix to ensure the proper delegation of cases for the day, meet client deadlines, and address critical instances that may have arisen overnight. From there, daily duties will include assisting the Tier 1 Manager with daily operations, such as delegating tasks to student workers, providing student worker training, and serving as a liaison for critical resources that only full-time staff have access to. The Associate will maintain certification of Professional Education Portal Learning Admin to implement and create training materials to enhance digital literacy; maintain compliance with USG policies; and facilitate the growth
Knowledge, Skills, Abilities and/or Competencies	Knowledge of Windows and Mac OSX Desktop Operating Systems. Knowledge of iOS and Android mobile devices. Ability to troubleshoot end-user devices such as laptops and desktop computers, tablets, Wacom tablets, GoPro cameras, and portable audio systems. Ability to explain sophisticated concepts to end users and student workers. Experience with Smartsheet Website editing Making minor content updates as needed: i.e., directory profiles, faculty lab updates, link updates, replacing outdated documents or PDFs etc. Checking and fixing broken links. Reviewing the site for accessibility issues (alt text, contrast, etc.) Helping identify SEO opportunities (keywords, meta descriptions, etc.) Reporting layout bugs or WordPress glitches and making minor repairs Be a self-starter and can work independently or as part of a team. Ability to communicate effectively in both written and oral forms. Good time management and punctuality. Customer Service attitude and experience.
Physical Demands	Ability to life 50lbs Driving to perform job-related tasks
Is driving a responsibility of this position?	Yes
Is this a Position of Trust?	No
Does this position have operation, access, or control of financial resources?	No
Does this position require a P-Card?	No
Is having a P-Card an essential function of this position?	No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?	No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)	No
Credit and P-Card policy	Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy	Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Manage Helpdesk day-to-day operations, process development, prioritization, and delegation of tickets.
Familiarity/support with Microsoft Office (including SharePoint Site creation and maintenance), Question Pro, Microsoft Forms, eLC, Zoom, Kaltura, Adobe CC, and WordPress.
Development of documentation and training materials for known problems and their solutions.
Work closely with outside vendors to coordinate maintenance and service calls that are sometimes after hours.
Provide training to support staff and others; evaluate products and services; and prepare and present reports.
Provide direct, timely, remote, or hands-on technology support to the client, including the diagnosis and resolution of issues with standalone or interconnected hardware, software, peripherals, and network devices. This includes support and maintenance of A/V systems supporting labs and meeting spaces.

Percentage of time

Duties/Responsibilities	Assist Tier 2 IT Manager in Recruiting, selection, hiring, training, delegation of cases, scheduling, facilitating jobs requiring elevated privileges, maintaining a productive environment, and management of student workers.
Percentage of time	25

Duties/Responsibilities	Ensure staff have appropriate and consistent access to IT resources and information systems. Assist in the planning, development, organization and delivery of training events/programs. Actively participate and contribute to IT planning and management efforts.
Percentage of time	10

Duties/Responsibilities	Assist Tier 2 team with imaging tasks and other miscellaneous duties as needed.
Percentage of time	10