Lead ServiceNow Business Analyst

Capgemini Government Solutions (CGS) LLC is seeking a highly skilled Lead ServiceNow Business Analyst to drive quality assurance and business analysis efforts across ServiceNow implementations in support of our government clients. This role involves gathering and documenting user requirements, developing test plans, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in Agile methodologies, with hands-on experience in ServiceNow platform analysis and stakeholder collaboration.

Job Responsibilities:

As a Lead ServiceNow Business Analyst you will:

• Analyze current business processes and design future-state workflows leveraging ServiceNow capabilities to enhance efficiency and automation.
• Translate business requirements into technical specifications and actionable user stories for ServiceNow development teams.
• Evaluate feasibility and system compatibility for new or modified ServiceNow applications and modules.
• Lead configuration and implementation efforts across ServiceNow modules including CMDB, SACM, and Service Catalog.
• Apply ITIL best practices to drive process standardization and service excellence.

• Develop and implement comprehensive project management plans, including timelines, milestones, and stakeholder communications.
• Facilitate agile ceremonies such as sprint planning, daily stand-ups, and retrospectives; document and manage user stories in JIRA or similar tools.
• Conduct performance assessments, identify KPIs, and implement continuous improvement initiatives.
• Coordinate enterprise-wide integration of reengineering efforts, including automation, RPA, and AI solutions.

• Support data modeling, business method development, and performance measurement frameworks.
• Collaborate with development teams and stakeholders to ensure alignment and clarity.
• Facilitate workshops, user interviews, and stakeholder meetings.

Required Qualifications:

• U.S. Citizenship is required.
• Active Secret Government Security Clearance
• Associate degree or equivalent experience
• 6+ years of experience as a Business Analyst or Data Analyst with ServiceNow
• ServiceNow Certified System Administrator
• Proven experience leading IT operations and cross-functional teams
• Effective communication, facilitation, and critical thinking skills
• Proven experience in leading agile teams and facilitating scrum ceremonies.

• Strong understanding of ITIL processes and ServiceNow architecture.
• Familiarity with ServiceNow reporting and analytics capabilities.
• Ability to adapt to changing priorities and work in a fast-paced environment.

Preferred Qualifications:

• Agile Development Methodology experience, certification (e.g., CSM, PSM) preferred.
• Additional ServiceNow certifications (e.g., ITSM, CMDB, Performance Analytics)
• Experience with ITIL frameworks and certifications
• Familiarity with JIRA or similar agile project management tools
• Ability to provide subject matter expertise in Configuration Management, Strategic Planning, Knowledge Management, and Technical Analysis.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer

All qualified applicants will be considered for employment based on their skills, and merit.

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $110k- $140k.

This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.