Executive Director for Student Services and Strategic Initiatives

Title:
Executive Director for Student Services and Strategic Initiatives

Department:
Enrollment Services

Reports To:
Vice Provost, Enrollment Management, Office of the Provost

Position Type:
Staff

Position Summary:
As
the Executive Director of Student Services and Strategic Initiatives for
Enrollment Management, you will play a pivotal role in developing and executing
strategic initiatives to enhance the overall enrollment experience and drive
sustainable growth for the institution. Reporting to the Senior Vice Provost
for Enrollment Management, this position requires a leader with a deep
understanding of enrollment management, the role of exceptional student service
in driving success toward key performance indicators, data-driven
decision-making and the ability to collaborate across various departments to
achieve enrollment goals.

Essential Functions:
Strategic
Planning
- In
collaboration with the Senior Vice Provost for Enrollment Management,
develop and implement a comprehensive strategic plan for enrollment
management with a keen focus on student services throughout the
enrollment process.
- Identify,
recommend, and implement innovative solutions to enhance the student
experience throughout enrollment, improving retention and supporting
student success.
- With
leaders in the division, create plans for continuous improvement that
include workflow analysis, collection of data, and the development of
metrics to foster a culture of data-informed decision-making while
encouraging creative ways to achieve goals and support student success.

Collaboration
and Relationship Building
- Collaborate
with the offices of Academic Affairs, Institutional Effectiveness, Data
Analytics, enrollment teams, academic departments, and other relevant
stakeholders to align strategic initiatives with the university's
strategic plan.
- Develop
efficient effective and integrated policies, procedures, and systems to
deliver excellent service to students and their families, faculty, staff,
and visitors and work with division leaders to implement them.

Change
Management
- Drive
successful adoption of new initiatives by demonstrating strong management
capabilities, including effectively communicating vision, influencing
stakeholders and fostering a positive environment for transition.
- Utilizes
a proactive and adaptable approach to navigate organizational shifts,
demonstrating skills to minimize disruption and maximize employee
engagement during periods of transition.
- Guides
teams through evolving processes and technologies with a focus on clear
communication, empathy and strategic problem-solving.

Student
Services and Support
- In collaboration with the Senior Vice Provost, identify student service opportunities and reimagine organizational structures and processes to maintain compliance with federal state and university policies while delivering supportive services that improve enrollment and retention and champion student success.
- Guide departments in the division, including Offices of the Registrar, Bursar, and Financial Aid Services in delivering effective communications to internal and external constituencies.
- Lead division in the continual improvement of digital communication efforts, including but not limited to website content, chatbot-delivered services, and virtual tour content, to ensure they support student success throughout enrollment and KPI's outlined in the university's strategic plan.
- Develop content and materials, such as presentations, project and/or impact reports and playbooks that enhance or complement enrollment management services.

Financial
Management
- Monitor
and manage tuition discounts for new students through collaborative work
with the Senior Vice Provost and Budget teams.
- Collaborate
with the Office of Student Financial Aid Services to develop strategies
that support affordability and financial accessibility education for
students.

Innovative
Enrollment Solutions
- Explore
and leverage technology to streamline enrollment processes and improve
overall efficiency.
- Represent
Senior Vice Provost and lead subject matter experts through the
implementation of a new student information system (ERP) to support the
student experience.

Leadership
and Team Development
- Provide
on-ground operational supervision and support of student service
leadership.
- Represent
the Senior Vice Provost's Office in collaboration with the Office of
Student Transition, including New Student Orientation for both incoming
freshmen and transfer students and the university Hardship Committee.
- Mentor
and develop team members to enhance their skills and contribute to the
overall success of enrollment initiatives.

Prerequisite Qualifications:
-Master's
degree in a relevant field (such as Higher Education Administration,
Business Administration, or a related discipline).
- Extensive
experience in enrollment management with a proven track record of student
service to drive enrollment outcomes.
- Strong
analytical and data-driven decision-making skills.
- Excellent
communication and interpersonal skills.
- Visionary
leadership with the ability to inspire and motivate a team.
- Familiarity
with current trends and best practices in higher education and enrollment
management.
- At the university's discretion, the education and experience prerequisites may be exempted where the candidate can demonstrate to the satisfaction of the university, an equivalent combination of education and experience specifically preparing the candidate for success in the position.

Bargaining Unit:
Non-Aligned

Range/Band:
4

Salary Information:
In compliance with the NJ Pay Transparency Law, the annual salary range for this position is $200,000-$210,000 (USD). NJIT considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses or other items.

To learn more about the comprehensive benefits NJIT offers for this position, please visit our benefits page: https://hr.njit.edu/health-benefits.

FLSA:
Exempt
Full-Time