Donor Care Associate

DUTIES AND RESPONSIBILITIES:

* Update donor records with information coming from various sources

* Assists with donor stewardship and personalized engagement

* Verify caseload donors' birthdays, coordinating personalized communication and ensuring timely outreach

* Update Calendars, ensuring transparent communication with stakeholders and team members regarding any updates

* Manage donor care issues using various vendor platforms, including but not limited to Blackbaud CRM, Classy, R360, and Paypoint

* Processes items from the Exception Queues (donor correspondence)

* Assists with the writing and preparing thank you notes, holiday cards, and other correspondence Provides additional support to the Development team during the Holiday Season or emergency fundraising campaigns

* Assist with donor events

* Other related duties as required

EDUCATION AND EXPERIENCE:

* High School diploma or equivalent (required)

* Experience as an Administrative Assistant (2 years preferred)

* Experience with Non-profit sectors (preferred)

* Experience with Microsoft programs

* Experience in data entry

SKILLS AND ABILITIES:

* High level of integrity and confidentiality

* Detail oriented

* Great communication skills

* Ability to multi-task

EQUIPMENT USED:

* Modern Office Equipment and Relevant Software

PHYSICAL REQUIREMENTS:

* Ability to lift up to 25 lbs. (usually file boxes)