New

Student Services Analyst

Maricopa Community College district
life insurance, paid time off, sick time, long term disability, tuition reimbursement, 403(b)
United States, Arizona, Avondale
Sep 12, 2025
Student Services Analyst Job ID: 321847 Location: Estrella Mountain Comm College Full/Part Time: Full Time Regular/Temporary: Regular Salary Range $52,525.00 - $68,282.00/annually, DOE Grade 114 Work Schedule Monday - Thursday, 9am - 6pm & Friday, 8am - 5pm; some evenings and weekends may be required Summer Hours: Monday - Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision- creating excellence in education for a better world. We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD: Affordable and Comprehensive Benefits Package: Nationwide Medical, Dental, and Vision Coverage Paid Time Off: Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs: District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program, Support Groups, and Diabetes Empowerment Education Programs Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Mobile On-Site Mammography Screenings Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary Estrella Mountain Community College (EMCC) is hiring a Student Services Analyst. This position works within the Admissions and Records Department, is responsible for performing professional-level student services work, which requires independent evaluation and analysis of issues and judgment to select and apply standard techniques, procedures, policies, and criteria to resolve problems and make recommendations. Essential Functions (30%) - Develops, analyzes, coordinates, and implements program functions and activities related to; A and R Functions De-escalates difficult student situations to improve the student experience Maintains the college's International Education population and all compliance with International students Provides real time support to multiple areas/divisions to promote continuity of student support Maintains Front Office and/or Back Office Operations Provides direct support and leadership for the implementation of District-initiated projects or mandates Monitors data entry by staff Assures quality of data being entered by staff Addresses any issues that arise regarding data entry by staff Provides training as needed regarding data entry by staff Monitors state records retention guidelines and deletion of records in accordance with statue Monitors daily and yearly processing statistics (i.e. tracking phones, in-person, and online stats) Reviews program requirements criteria to evaluate and determine eligibility; and/or evaluates policy to determine and ensure program compliance National Student Clearinghouse Processing Monitors data and corrects reporting errors Works with Student Services Supervisor - 117, to develop an analysis of reporting errors and recommend solutions to reduce the number of reporting errors (30%) A and R Graduation Responsibilities Provides support, coverage, and coordination of staffing for graduation processes Assures the implementation of MCCCD, EMCC, etc. Policies and Procedures Provides support for employees processing graduation applications Monitors and supports the Graduation Application intake process Assures that graduation supplies, diploma covers, cords, etc. are maintained at an adequate level Provides athletic eligibility support to Student Life Researches program opportunities, industry standards, trends, best practices and emerging technologies and makes recommendations for implementation Coordinates, implements and evaluates processes and procedures; implements program outreach and/or recruitment and retention activities Designs, develops, maintains and delivers program resource information, presentations, reports, correspondence, and promotional material Conducts surveys and/or analyzes and maintains program data to gauge program effectiveness Serves as a program and customer liaison providing program and policy advisement and related information Monitors and coordinates the provision of information and technical assistance regarding applicable laws, policies, rules and regulations Researches and assists in analyzing and interpreting Policies and Procedures Interprets any changes in Policies and Procedures Analyzes current Policies and Procedures and applies them to daily operations (30%) Plans, organizes, and assigns the work of staff if serving as a lead worker; plans, organizes, assigns, reviews and evaluates the work of staff if assigned as a lead worker In partnership with the division Leadership Team, coordinates workflow for employees Works with off-site locations to fulfill coverage gaps Supports staff with daily operations, Provides support to staff for more technically complex issues Provides support to staff when customers challenge the process Provides advice to staff and students regarding processes related to complex issues Coordinates the hiring of part-time staff Performs program coordination and administration including operational planning, program management and evaluation, problem-resolution and technical assistance Provides daily processing updates to employees (as needed) Provides Front Counter Support Provides Phone Support Provides DL- Records Support and transcript processing Provides A and R Training (Front, Back Office and Virtual) Provides processing support for all A and R areas as needed Assists with technical support and troubleshooting for SIS related issues within A and R Monitors and adjusts department processes to meet partnership expectations, within compliance guidelines. (i.e. AAEC registration, Dual Enrollment processing, etc.) Processes subpoenas as needed Serves as Designated School Official (DSO) for International Education Advisement and A and R function for these students is included (10%) Monitors grant funding opportunities and administration, program expenditures and program regulations Performs other duties as assigned commensurate to the grade level of the position Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR Associate's degree from a regionally accredited institution and four (4) years of full-time equivalent student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Two (2) years of experience working in a team environment B. Two (2) years of experience working with multi-cultural student populations C. Two (2) years of customer service experience with a high degree of public contact including, but not limited to in-person, telephone, e-mail, text, and/or chat. D. One (1) year experience working in higher education student services I.e. advisement, counseling, admissions, procedures including, online Student Information System (e.g., PeopleSoft) and working with federal and state requirements (e.g., lawful presence/residency determination) E. One (1) year of experience working in an educational environment providing support services in higher education. Special Working Conditions May be required to work at multiple sites or locations Work Schedule Varies May be required to work evenings and weekends i.e. Monday - Thursday, 9am-6pm Fridays 8am-5pm May be required to lift or carry up to 25lbs with or without a reasonable accommodation May be required to sit for a prolonged period of time, viewing a computer monitor Users of campus vehicles must meet district minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=6565464&targetURL=Users of campus vehicles must meet district minimum standards regarding driving: https://apptrkr.com/get_redirect.php?id=6565464&targetURL=Users of campus vehicles must meet district minimum standards regarding driving: https://district.maricopa.edu/regulations/admin-regs/section-4/4-14[3] [4] Additional Considerations: Providing coverage at off-site locations and the ability to pass a fingerprint clearance process may be required (i.e. WestMEC). How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled Estimated first review on September 30, 2025 Must apply by 11:59 P.M. on September 29 , 2025, to be considered If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=321847&PostingSeq=1 jeid-0c2285eb376cb846abb35c6e35809399