Parts Customer Service Representative

Job Description:

Join our Team: Parts Customer Service Representative

Join our team at Terex and embark on an exciting opportunity as we seek a skilled and dedicated Parts Customer Service Representative to contribute to Parts team.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Parts Customer Service Representative at Terex, based in Birmingham, AL you'll play a pivotal role in maintaining parts inventory, conduct all shipping and receiving activities, assist customers (internal and external) with parts needs, and procure parts. The position is further responsible for the timely planning, scheduling of receipt and inventory control of the products and services as assigned.

What you'll do

• Initiates purchase orders and amendments for parts, stock items, shop supplies; close coordination with the Service Department to assure timely execution of product and services sourcing activities. Data entry of customer purchase orders.
• Assist customers by researching and sourcing parts required. for customer, internal and warranty work orders.
• Drive to transport and/or pick up parts and/or materials as required.
• Pull parts and deliver to mechanics for scheduled jobs.
• Verify incoming freight with shipping documents and purchase orders.
• Using lift truck and/or yard crane, unload components and parts and move them to appropriate places in yard or shop.
• Compile records and reports by retrieving data from the computer system.
• Stock shelves, check stock (cycle count), monitor no bin reports weekly.
• Ensure purchase orders and parts invoices are properly input into the computer. Check and reconcile Open Document report weekly.
• Process and reconcile PO pricing corrections.
• Assist other departments when necessary.
• Interfaces with all departments and resolves problems and issues with purchase items.
• Participate in training and learning about new or existing procedures, safety and equipment specifications.
• Process all Credit Requests, & Return Authorization Requests from start to finish
• Enter all cases into Salesforce. New: create RCA, and Actions on all Credit requests
• Process credit card transactions upon Request from Customers
• Email Customer's Past Due Invoices for Collection upon requests with list of Past due items
• Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer's
• Performs other duties and projects as assigned and required.

What you'll bring

• High school diploma or GED
• Minimum 1 year of experience in a customer service role
• Minimum 1 year of experience in order management
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint
• Excellent verbal communication and telephone etiquette
• Ability to quickly learn and adapt to new computer systems

Great additional skills

• Bilingual in English and Spanish is a plus
• Bachelor's degree preferred, or equivalent experience in a manufacturing environment
• Ability to read and interpret part prints and equipment manuals

Why Join Us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

The compensation range for this position is $25-34 hourly. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.