Parts Advisor - Rhinelander, WI

Company Overview:

Fabick Cat is the authorized dealer of Caterpillar equipment, prime and stand-by power systems, parts and service, compact construction, and rental equipment for major portions of Illinois, Missouri, the entire state of Wisconsin and the Upper Peninsula of Michigan. We have been in business for over 100 years and are headquartered in Fenton, Missouri. For more information visit www.fabickcat.com

Why Work For Us!

At Fabick Cat, you are beyond just an employee, you are a part of the Fabick family. A family that has worked so diligently to cement a legacy that was built over 100 years ago through a collective vision "To Ever Serve Our Customers Better". This legacy could not have been possible without first employing then developing the best and brightest talent the market has to offer. We believe it to be of the upmost importance to invest in our workforce by supporting and empowering employees to develop the necessary skills to become successful in their own career.... to become a legacy. Are you ready to join our family legacy to continue our existence as 'the greatest service organization of its kind' over the next 100 years? The Fabick family appreciates and values the ongoing commitment of its employees and is pleased to provide a highly competitive total compensation and benefits package.

About the Role:

We are currently seeking a highly experienced and knowledgeable Parts Advisor with a background in Caterpillar heavy equipment to join our team. With over 15 years of technician experience, you'll play a critical role in supporting both our service department and valued customers by offering in-depth technical support and accurate parts identification. Your expertise with SIS Web and DBS systems will be key to driving efficiency, accuracy, and customer satisfaction.

Key Responsibilities:

• Provide expert-level support in identifying, sourcing, and ordering genuine Caterpillar parts using SIS Web and DBS systems.
• Serve as a technical resource for internal teams and customers, offering solutions to complex mechanical issues and part compatibility questions.
• Assist customers-including contractors, fleet managers, and field technicians-via phone, email, and in person with detailed, application-specific parts needs.
• Collaborate closely with service technicians to align parts availability with repair schedules, minimizing equipment downtime.
• Interpret technical drawings, schematics, and service manuals to ensure proper parts selection and installation support.
• Handle special orders, warranty claims, returns, and backorders in accordance with Caterpillar and dealer policies.
• Mentor junior staff by sharing technical knowledge, best practices, and SIS/DBS system usage.
• Help maintain optimal inventory levels and coordinate restocking of high-demand items.

Required:

• 12+ years of hands-on experience as a heavy equipment technician, with a focus on Caterpillar machinery (e.g., dozers, excavators, loaders, graders, etc.).
• Strong working knowledge of SIS Web (Service Information System) and DBS (Dealer Business System).
• In-depth understanding of hydraulic, powertrain, and electrical systems on Caterpillar machines.
• Ability to read and interpret parts schematics, service bulletins, and technical documentation.
• Strong interpersonal and communication skills with a focus on customer service and problem-solving.
• Familiarity with dealership operations, inventory management, and vendor coordination.
• High school diploma or equivalent required; Caterpillar or OEM technical certifications are a strong asset.

Preferred:

• 12+ years of hands-on experience as a heavy equipment technician, with a focus on Caterpillar machinery (e.g., dozers, excavators, loaders, graders, etc.).
• Prior experience as a parts advisor, technical support, or service writer for CAT service support or a direct industry. (i.e. construction equipment dealer)
• In-depth understanding of hydraulic, powertrain, and electrical systems on Caterpillar machines.
• Ability to read and interpret parts schematics, service bulletins, and technical documentation.
• Familiarity with dealership operations, inventory management, and vendor coordination.
• High school diploma or equivalent required; Caterpillar or OEM technical certifications are a strong asset.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.