Front Desk Medical Assistant

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

This is a full-timeposition funded by a grant until December 31st, 2026, with the possibility of continuation depending on available funding. Children's Wellness Center is located at 5301-H Ross Road, Del Valle, TX 78617. Our regular clinic hours are Monday through Friday, 8:00 am to 5:00 pm, with occasional weekend hours as needed.

The School of Nursing Children's Wellness Center is seeking a friendly and organized Bilingual Front Desk Medical Receptionist (fluent in English and Spanish) to join our team. As the first point of contact for patients and families, you'll play a key role in providing excellent customer service, keeping the front office running smoothly, and creating a welcoming environment for everyone who walks through our doors.

• Greet and check-in patients and families in a professional, welcoming manner.

• Answer and route phone calls (English/Spanish) and messages promptly.

• Assist Spanish-speaking patients with questions and forms.

• Schedule, confirm, and reschedule appointments; make reminder and recall calls.

• Accurately register patients in the EHR, process paperwork, and maintain updated records.

• Provide families with clear instructions on appointments, paperwork, and follow-up care.

• Scan, upload, and file forms, immunization records, and correspondence.

• Verify insurance eligibility and benefits prior to visits.

• Collect copays, balances, and other payments, issue receipts and post transactions.

• Manage incoming/outgoing mail, faxes, reports, inquiries and office supplies.

• Adhere to HIPAA and confidentiality standards, safeguarding all patient information.

• Follow written and verbal instructions with accuracy in all phases of work performed.

• Demonstrate tact, diplomacy, and discretion when interacting with patients and families.

• Monitor waiting room activity and provide updates to families.

• Communicate effectively and maintain positive working relationships with providers, staff, and patients to support smooth clinic flow.

• Maintain a clean and organized working space and waiting room area.

• Participate in staff meetings, trainings and quality improvement initiatives.

• Provide support with other administrative tasks as needed.

• High school diploma or equivalent required; Medical Assistant background highly preferred.

• Minimum of one (1) year of front desk receptionist experience; healthcare or pediatric clinic experience strongly preferred.

• Fluency in both Spanish and English (spoken and written) required.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with EHR systems such as EPIC or Athenahealth.

• Ability to multitask, organize, and prioritize effectively in a fast-paced clinical environment.

• Strong administrative skills, including medical records management and patient service.

• Professional appearance, reliable attendance, and courteous demeanor with patients, families, vendors and staff.

Relevant education and experience may be substituted as appropriate.

• Successful completion of an accredited Medical Assistant program.

• More than one (1) year of experience working as a Medical Assistant.

• Previous experience as a medical receptionist, preferably in a pediatric or healthcare setting.

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

$34,320 annually

• Typical clinical environment and/or office conditions

• Use of manual dexterity

• Lifting and moving

• On occasion schedule may change to include some evening or weekend hours

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor

• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.