PM Manager on Duty

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

As the PM Manager on Duty, you will help to maintain the safety, security, and satisfaction of all hotel guests. The PM Manager on Duty will provide exceptional customer service, employing a variety of service recovery techniques when needed. They will also provide guidance and assistance to the Front Office, Housekeeping, Food & Beverage, and Security Departments during high traffic timeframes.

Essential Job Functions:

• Work in unison with the security and guest services departments to ensure an exceptionally
  seamless, safe, and memorable experience.
• Personally interact with guests in a positive and friendly way to anticipate and ascertain needs and
  ensure guest satisfaction.
• Strives to improve service performance.
• Interacts in a positive manner with team members, promoting teamwork.
• Executes emergency procedures in accordance with hotel standards.
• Follow up with guests who have required prior MOD assistance to ensure that their difficulties have been completely resolved.
• Conduct regular monitoring rounds of guest areas, including recreational areas, food and beverage outlets, and function spaces.
• Inspect hotel areas for safety, cleanliness, and overall condition.
• Prepare shift reports detailing activities completed and notify leadership as appropriate.
• Sends copy of MOD report to all departments daily.
• Attending hotel staff meetings and completing assigned training programs.

Hotel Specific:

• Assist the Food & Beverage Department during times of high traffic
• Be present in the Lobby for large arrivals, answering guest questions to streamline the check in process.
• Salary: $70,000-$75,000/ annually

Physical Demands:

• Grasp, lift, carry or transport up to 40 pounds.
• Stand/ walk for majority of shift, conducting rounds throughout all 3 buildings.
• Comfortable being outside in a variety of conditions.

Qualifications:

Education:

• College degree preferred, combination of relevant work experience accepted.

Experience:

• A minimum of 2 years of experience in guest service management.
• One year of Food & Beverage experience, preferred.
• Basic understanding of Housekeeping functionality.
• De-escalation capability for security concerns and guest service recovery.
• Basic mathematical skills to prepare financial reporting

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans