Business Systems Analyst SaaS Applications

The application window is expected to close on: October 15^th, 2025

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Are you ready to be part of a diverse and dynamic team that's shaping the future of SaaS? We're a fun, collaborative group of experts, leading the way in SaaS Onboarding, Operational Excellence, Security & Governance, and cutting-edge AI innovations. Our team thrives on solving complex challenges, building innovative solutions, and driving meaningful impact across the organization.

Your Impact

• Manage and operate applications used by Cisco employees.
• Consolidate and migrate multiple instances of an application into a single version through analysis, impact assessment, and communication.
• Follow processes and procedures to onboard new applications and review tenant settings.
• Approve new license requests and downgrade unused licenses.
• Implement and document processes related to enterprise licensing, including upgrades and downgrades.
• Ensure adequate support resources are available for Cisco employees.
• Create and manage the support SharePoint site for the application.
• Examine current business procedures and recommend improvements.
• Document updates to operational and support processes.
• Design, test, and implement automations (API, workflow, Power Platform/Automate).
• Implement governance and security best practices.
• Utilize project management skills for planning and managing project lifecycles.
• Proficiently create PowerPoint presentations and present to all organizational levels with clear, value-added messages.
• Serve as a liaison, engaging and connecting with dependent teams.
• Manage vendor relationships.
• Engage stakeholders effectively.
• Follow Agile methodologies.
• Communicate effectively in resolution management, negotiation, and handling difficult conversations.
• Assist with contract renewals.

Minimum Qualifications

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• Bachelor's degree in business administration, Information Technology, Computer Science, or a related field.
• 3 plus years of experience in application management, business analysis, or a related role.
• Proficiency in application management consolidation and migration, including experience with enterprise licensing.
• Strong analytical and problem-solving skills, with the ability to conduct impact assessments and recommend process improvements.

Preferred Qualifications:

• Over 5 years of experience in application management, business analysis, or a related field, preferably within a large organization.
• Familiarity with WalkMe Admin Center functionalities
• Completion of WalkMe Admin certifications, including:

• WalkMe Fundamentals
• Technical Configuration & Ground School (recommended)

• Strong understanding of Cisco data security, privacy, and compliance framework
• Excellent attention to detail; high integrity in handling sensitive access and audit logs
• Experience working within a large enterprise IT or security function preferred
• Experience with automation tools such as APIs and Microsoft Power Platform/Automate.
• Demonstrated ability to create and deliver impactful PowerPoint presentations to various organizational levels.

# Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.