Inside Sales Representative

Are you a confident communicator with a knack for building relationships? Join our team as an Inside Sales Representative, where you'll drive revenue growth through direct sales, account prospecting, and sales support.

In this hybrid role, you'll:

• Respond to customer inquiries and provide price quotes for your assigned territory, in coordination with the Area Service Manager.
• Proactively identify future business opportunities through prospecting and pipeline management.
• Support the ASM and Service Team with quoting needs during peak workloads to ensure exceptional customer service.

Customer Relationship & Account Management

• Build and maintain strong relationships with customers, field service teams, and internal stakeholders to support contract renewals, new business opportunities, and issue resolution.
• Serve as the primary liaison between customers and STERIS to address concerns and ensure satisfaction.
• Establish regular contact patterns with existing accounts to identify needs and promote services.

Sales & Business Development

• Drive contract renewals and upsell opportunities by evaluating customer needs and recommending appropriate solutions.
• Collaborate with Area Service Managers, Marketing and Business Operations to develop account strategies and hunt lists for new business.
• Track and manage opportunities through the sales pipeline, ensuring timely follow-up and conversion.

Quoting & Pricing

• Manage end-to-end quoting process: creation, delivery, follow-up, and purchase order finalization.
• Ensure pricing and margin offerings align with company guidelines.

Marketing & Campaign Support

• Partner with Marketing to follow up on email campaigns and support new initiatives.
• Provide early market insights on new products and process enhancements.

Product Knowledge & Competitive Positioning

• Communicate the value and competitive advantages of STERIS products and services.
• Use available tools to deliver comprehensive solutions tailored to customer goals.

Reporting & Trend Analysis

• Prepare and deliver regular reports using internal systems to track performance and document activities.
• Share emerging industry trends with Sales and Marketing to maintain competitivepositioning.

Required:

• Bachelor's degree
• Minimum of 4 years in Business-to-Business (B2B) customer-facing or sales roles

Preferred:

• Experience in a service-based business and inside/outside sales
• Strong commitment to understanding and meeting customer needs
• Ability to provide tailored solutions and exceed expectations
• Ability to motivate, inspire, and empower a diverse group of individuals to achieve common goals
• Experience in defining and communicating clear and measurable goals
• Ability to lead team and monitor performance

Other:

• Proven ability to drive results and meet performance goals
• Self-motivated and proactive in identifying opportunities.
• Excellent verbal and written communication skills.
• Strong computer proficiency and comfort with digital tools.

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Robust Sales Training Program
• Paid Time Off +9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts