Support Engineer I (Intern) - United States

Applications are accepted until further notice. Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Meet the Team

Step into CETO at Cisco IT. This is a team of builders, collaborators, and change agents. We bring together the expertise in CRM architecture, data governance, sales and partner compensation, AI and automation - all under one roof.

We are:

* Experts in our craft

* Connection makers at our core

* Champions for working smarter - not harder

* Drivers and innovators for transformational change

Where we believe the best ideas come from diverse voices and bold thinking. Our collaborative team is passionate about transforming the way Cisco and our customers work. As part of CETO, you'll be surrounded by innovators who are eager to help you learn, grow, and make a real impact.

Your Impact

As a Support Engineer Intern, you'll have the opportunity to make technology accessible and empowering for Cisco's global teams and customers. You'll leverage your curiosity for AI, cloud-first solutions, and data-driven problem-solving to tackle technical challenges and deliver meaningful outcomes. Your ability to simplify complex issues and communicate with empathy will help ensure that every user feels supported and understood.

By collaborating across functions and applying agile practices, you'll contribute to the seamless operation of Cisco's technology platforms. Your work will help drive our mission to deliver secure, reliable, and innovative IT experiences. You will:

• Work alongside experienced engineers to troubleshoot and resolve technical issues on Cisco's internal platforms.
• Apply your understanding of AI concepts and cloud-first technologies to support innovative solutions.
• Use Salesforce fundamentals (admin basics, service cloud) to track, manage, and resolve support cases efficiently.
• Communicate technical information in clear, accessible language for sellers and users of all backgrounds.
• Analyze data and trends to recommend improvements, enhancing both user satisfaction and operational excellence.
• Embrace agile methodologies and contribute ideas that foster continuous learning and team success.
• Demonstrate empathy and active listening in every customer interaction, ensuring an inclusive and supportive experience.

Minimum qualifications

• Current enrollment in a U.S.-based undergraduate program (STEM or related fields preferred).
• Interest or foundational experience in AI, cloud technologies, and agile practices.
• Basic familiarity with Salesforce (admin basics, service cloud).
• Strong analytical, problem-solving, and communication skills.
• Ability to simplify technical concepts for a diverse audience.
• A collaborative mindset, eager to learn, adapt, and contribute to team goals.
• Passion for delivering inclusive, high-quality customer support.

Why Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.