New

Healthcare Customer Service Representative

TEKsystems
$17.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Vermont, Thetford
Sep 25, 2025
Location: 100% Remote Start Dates: October 20 or November 3 Schedule: Full-time, must have a private, secure home office setup, 30 Mbps Download Internet Speed Key Responsibilities: * Contact medical and dental providers to retrieve missing or incomplete documentation * Educate providers on service delivery expectations and documentation standards * Analyze order requests and determine next steps based on contract requirements * Initially support the Fax Receive Team (sorting and attaching faxes), then transition to Document Retrieval * Handle 50-60 orders per day (average 7 per hour) * Maintain compliance with KPIs and documentation turnaround times * Assigned to a regional "pod" covering specific states Qualifications: * 1+ year of customer service experience * Inbound and outbound call handling * Strong attention to detail * Proficiency in Microsoft Outlook and Office * Excellent phone and communication skills. * Relationship-driven and proactive ("How can I help?" mindset). * Investigative and detail-oriented * Comfortable with repetitive tasks and documentation-heavy workflows * Open to working holidays if needed Work Environment * Fully remote with strict HIPAA and data security compliance * Must work from a consistent, private location (no travel or shared spaces) Why Join? * Join a growing team supporting a high-impact government healthcare contract * Opportunity to work with a military-friendly employer recognized by Forbes and Viqtory Media * Long-term potential with a reputable healthcare organization Pay and Benefits The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Oct 6, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.