Administrative Assistant

Position Description:

As an Administrative Assistant in Otolaryngology you will perform routine administrative duties requiring general knowledge of organizational policies and procedures, under general supervision.

Primary Responsibilities

• Prepare and compose correspondence, reports, memoranda, and other documents using basic and more advanced functions of computer applications and software packages.
• Answer and relay patient telephone calls, resolve routine inquiries, and take appropriate messages.
• Coordinate and maintain calendar of events, appointments, meetings, and travel itineraries for assigned Faculty and Advance Practice Providers.
• Coordinate and schedule patient clinic appointments, procedures and surgeries for assigned Faculty and Advanced Practice Providers.
• Support pre-visit and pre-op planning including but not limited to creation of cosmetic quotes, sending instructions to patients via MyChart and phone call, completing patient questionnaires and working with surgeon in clinic to schedule ad hoc.
• Maintain records and file system to effectively manage information following regulatory guidelines.
• Respond to various situations in the work of the division or department.
• Other duties as assigned.

Knowledge - Skills - Abilities

• Knowledge of Computers
• Clerical Procedures
• Customer Service Standards
• Collaboration and Information Management.
• Organization
• Time Management
• Interpersonal, Communication, and Problem Solving Skills.

Preferred Schedule:



M-F 8am-430pm

Position Requirements:

Appropriate experience may be substituted on equivalent basis.

Minimum Required Education: High school diploma

Minimum Required Experience: 3 years of experience


Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Pet Insurance
• On campus Fitness Facility, offering onsite classes.
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a full list of positions see: www.mcw.edu/careers

For a brief overview of our benefits see: https://www.mcw.edu/departments/human-resources/benefits

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination


The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants, or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

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