Service Specialist - West Campus

***Level for this position will be assigned at offer based on skills and experience***

***All experience must be demonstrated on the application and verifiable.

• Service Specialist 1:Starting at $34,200
• Service Specialist 2: Starting at $40,700
• Service Specialist 3: Starting at $48,500

The hours for this position are:

Monday - Thursday: 8:45 AM - 5:15 PM

Fridays: 8:45 AM - 5:15 PM / 9:45 AM - 6:15 PM (Alternating)

Saturdays: 1-2 per month from 8:45 AM - 12:15 PM

Role

Immediately greets and assists members or potential members upon arrival by processing financial transactions, setting up new accounts, and educating members on CAMPUS' products and services. This is a sales and service position that strives to establish relationships with members so that CAMPUS will be their primary financial institution.

Essential Functions & Responsibilities

• Exemplifies the core values of CAMPUS, while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality
• Receives and processes member financial transactions, including deposits, withdrawals, loan payments, and member-requested transfers
• Assists members with opening and closing accounts, answers questions about products and services, and resolves problems that are within their authority to resolve
• Identifies cross-sell opportunities and cross-sells services to members

Education

• High School Diploma or GED

Experience

• 0 - 1 year of general experience

Other Skills

• Attention to Detail
• Cash Reconciliation
• Collaboration and Teamwork
• Communication
• Confidentiality and Discretion
• Cross-Selling
• Excellent Member Service
• Microsoft Office Products
• New Account Openings
• Product Knowledge
• Problem Solving
• Time Management and Organization

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short & Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!

EOE/AA including Veterans and Disabled