Senior Technology Helpdesk Technician

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we're building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We're making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we're going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

The Opportunity with McKinstry

We are currently seeking a Senior Technology Helpdesk Technician to join our dynamic team as a member of our growing IT division in Seattle. Responsibilities include:

Technical Support

• Develops and maintains systems for software and hardware deployment and processes for the Technology Helpdesk and IT Infrastructure teams.

• Responds to tier 2 or higher tickets efficiently and keeps technology helpdesk and management updated on the problem resolution.

• Provides support and assistance to McKinstry employees.

• Performs the duties of a Technology Helpdesk Technician.

• Support over 100 enterprise and client applications.

• Troubleshoot general network connections.

Collaboration

• Mentor and provide assistance to team members.

• Act as steward of McKinstry culture and policies and procedures.

• Act as point of escalation for the Technology Helpdesk Technicians.

• Responsible for supporting the day-to-day fulfillment of Technology Helpdesk Technicians work orders.

• Work with the Technology Manager to build a cohesive and supportive work environment.

• Work collaboratively with other departments in McKinstry.

• Provide training for new technicians.

• Develop and document processes for other Technicians to follow.

• Responsible for researching and recommending new technology for the company.

Cross-functional Relationships & Customer Satisfaction

• Provide excellent customer service and develops strong internal customer partnerships with key internal clients.

Communication

• Communicate with and coordinate McKinstry internal resources to meet project deliverables.

• Communicate with McKinstry clients as needed to achieve shared business objectives.

• Responsible for communication and sharing of information and best practices across team members.

• Helps gather client insight to drive process improvements.

Other duties as assigned.

What You Need to Succeed at McKinstry

• Must have demonstrated proficiency for all the responsibilities of a Technology Helpdesk Technician.

• High school education or equivalent or equivalent work experience required.

• A+ certification or equivalent required such as: CompTia: Network +, Security +, Microsoft certs focused on O365 and Windows OS support, ITIL Foundation.

• Experience in troubleshooting and repairing PCs, tablets, peripheral devices, laptop computers and other mobile platforms required.

• Advanced knowledge of Microsoft Operating Systems required.

• Advanced knowledge of Microsoft Office Suite - Word, Excel, PowerPoint and Outlook required.

• Ability to use basic networking troubleshooting tools (ping, tracert, nslookup) required.

• Two (2) years lead or supervisory experience preferred.

• Four to Six (4-6) years technical support experience preferred.

• Familiarity with Server Administration and Networking preferred.

• Working knowledge of Windows Deployment Services preferred.

• Working knowledge of Windows Software Updater Services preferred.

• Working knowledge of Windows Deployment Services preferred.

• Working knowledge of Windows Software Updater Services preferred.

Physical Demands and Work Environment

• On-call availability required (1 week, every couple of months).

• Sitting for extended periods of time.

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

• Occasional inspection of cables in floors and ceilings.

• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

PeopleFirst Benefits

When it comes to the basics, we have you covered:

• Competitive pay
• 401(k) with employer match and profit-sharing plan
• Paid time off and holidays
• Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums

People come first at McKinstry, and we go beyond the basic benefits with:

• Family formation benefits, including adoption and IVF assistance
• Up to 16 weeks paid parental leave
• Transgender inclusive benefits
• Commuter benefits
• Pet insurance
• "Building Good" paid community service time
• Learning and advancement opportunities via McKinstry University
• McKinstry Moves onsite gyms or reimbursement for remote workers

See benefit plan documents for complete details.

If you're driven by our vision to build a thriving planet together, McKinstry is the place to build your career.

The pay range for this position is $25.00 - $41.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. Base pay information is based on market location.

The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

McKinstry is a drug-free workplace. Employment iscontingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks.

Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role.