Sr UX Content Designer

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

The Sr UX Content Designer will set the foundation for how language and messaging shape member experiences across our healthcare and financial product ecosystem. The position blends content design and strategy, offering the opportunity to not only craft impactful content but also influence the frameworks and systems that guide how content is created and scaled. As a Sr UX Content Designer, you will focus on creating clear, compelling, and action-oriented content across digital products. As a Content Strategist, you will expand this scope to include omnichannel content strategies (in-app, web, email, SMS, push notifications), ensuring that our next best actions framework drives consistent engagement across all member touchpoints. In both capacities, you will apply behavioral science and behavior change principles to help members confidently navigate healthcare and financial decisions.

What you'll be doing

Designing and writing clear, human-centered content for member journeys such as onboarding, product flows, error states, calls-to-action, education, and empty states.
• Creating and testing nudge-based content across digital channels - email, SMS, push, and in-app - to increase adoption and engagement.
• Developing content frameworks, reusable patterns, and information structures that scale across experiences and align with our design system.
• Applying behavioral science and behavior change methodologies to influence member actions, particularly in healthcare and financial contexts.
• Collaborating with designers, researchers, engineers, product managers, and marketers to deliver cohesive and motivating member experiences.
• Advocating for content as a strategic driver of member trust, engagement, and positive outcomes.
• Shaping omnichannel strategies, ensure consistency across platforms, and guide how content integrates with product and marketing ecosystems.
  

What you will need to be successful

• 5+ Years Experience as a Content Designer, Content Strategist, or UX Writer within digital product teams.
• Strong portfolio showcasing product content and omnichannel strategies that drive measurable member behavior change.
• Deep understanding of behavioral science, behavioral economics, and motivational design.
• Experience in healthcare, financial services, or other regulated industries.
• Ability to simplify complexity into clear, approachable, and actionable language.
• Familiarity with A/B testing, iterative design, and evidence-based content strategies.
• Strong collaboration and communication skills; able to influence across disciplines.

#LI-Remote

This is a remote position.

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including:

• Medical, dental, and vision
• HSA contribution and match
• Dependent care FSA match
• Uncapped paid time off
• Paid parental leave
• 401(k) match
• Personal and healthcare financial literacy programs
• Ongoing education& tuition assistance
• Gym and fitness reimbursement
• Wellness program incentives

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

HealthEquity uses Microsoft Copilot to transcribe screening interviews between candidates and their direct Talent Partner for note taking and interview summaries. By scheduling a screening interview with us, you consent to Microsoft Copilot's AI technology recording and transcribing your interview with your Talent Partner. This information will be reviewed for accuracy and then used by HealthEquity to summarize the interview, ensure accuracy, and facilitate our hiring process. We take privacy seriously. You have the option to opt out. If you wish to opt out of this Microsoft Copilot transcription, please notify your Talent Partner in advance of the interview. If we do not receive an opt-out request from you, we will assume that you consent to the use of Microsoft Copilot.

At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you: your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

HealthEquity is committed to your privacy as an applicant for employment. For information on our privacy policies and practices, please visit HealthEquity Privacy.