Processing & Payments Specialist

Processing Specialist II

Living Our Values
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

Why Join Us?

• Career Growth: Advance your career with opportunities for leadership and personal development.
• Culture of Excellence: Be part of a supportive team that values your input and encourages innovation.
• Competitive Benefits: Enjoy a comprehensive benefits package that looks after both your professional and personal needs.

Total Rewards
Our Total Rewards package underscores our commitment to recognizing your contributions. We offer a competitive and fair compensation structure that includes base pay and performance-based rewards. Compensation is based on skill set, experience, qualifications, and job-related requirements. Our comprehensive benefits package includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Discover more about what we offer by visiting our Benefits page.

A Day In The Life
The Processing Specialist II, Claim Payments & Cancellations, under the leadership of the Manager, Business Processing, will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers. The Specialist will 1) provide superior customer service to dealers, consumers, lienholders, and other customers, 2) process claim payments, 3) assist with related activities for support of issuance of payments to customers, vendors and other entities, and 4) perform other functions of the department as needed. The Specialist will take action to enhance cross-functional abilities and expand internal communications within the company.

As a Processing Specialist II you will:

• 1. Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
• 2. Process contract cancellations as requested by dealer, lender or customer.
• 3. Process payments for claims from dealers, repair facilities, and customers. Follow company guidelines.
• 4. Meet productivity goals.
• 5. Return incomplete paperwork to gain needed information and documents.
• 6. Review overage claims with manager before processing claims. Monitor open claims.
• 7. Maintain files for paid, denied, and pending claims.
• 8. Prepare, process, and mail or email customer and repair facility e-checks or payments.
• 9. Fully coordinate and communicate actions within GSA and with dealers.
• 10. Provide superior customer service.

What We Need From You

• High School Diploma or Equivelent Req
• 1-3 years Experience in retail, call center, collections or similar Preferred
• Ability to apply common sense.
• Time management, organizational skills and a strong attention to detail are critical
• Strong personal computer software skills including MS OfficeOutlook, Word, Excel
• Excellent professional communication skills, both oral and written.
• Strong work ethic with a high level of integrity and dependability with a strong sense of urgency.
• Is customer and dealer focused.
• Is able to handle customers under difficult situations.
• To perform this job successfully, an associate must be able to perform each essential responsibility satisfactorily.
• DL NUMBER - Driver License, Valid and in State Required

Physical Requirements
The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Work Environment

• Extreme cold - Rarely
• Extreme heat - Rarely
• Humidity - Rarely
• Wet - Rarely
• Noise - Occasionally
• Hazards - Rarely
• Temperature Change - Rarely
• Atmospheric Conditions - Rarely
• Vibration - Rarely

Travel Requirements

• 10% Travel is rare in this position.

Join Us
The Friedkin Group and its affiliates are committed to ensuring equal employment opportunities, including providing reasonable accommodations to individuals with disabilities. If you have a disability and would like to request an accommodation, please contact us at TalentAcquisition@friedkin.com. We celebrate diversity and are committed to creating an inclusive environment for all associates.

We are seeking candidates legally authorized to work in the United States, without Sponsorship.

#LI-TW1