Digital Product Manager

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Digital Product Manager leads the development and day-to-day management of assigned credit union's digital products, including online banking, mobile applications, account and loan origination systems, and emerging technologies. This role drives digital innovation while ensuring solutions are secure, reliable, and aligned with member needs, business goals, and regulatory standards. Acting as the primary bridge between stakeholders, technology teams, and vendors, the Digital Product Manager fosters growth, prioritizes initiatives, resolves issues, and delivers seamless digital experiences that strengthen member engagement and operational excellence.

Essential Functions and Responsibilities

• Serves as the primary point of contact for assigned digital products, including online banking, mobile banking, digital loan and deposit origination, and other emerging digital technologies.

• Supports and maintains the defined product vision, strategy, and roadmap for assigned digital platforms.

• Manages product lifecycles from ideation through delivery and ongoing enhancements.

• Collaborates with stakeholders across departments to gather input, align objectives, and ensure product initiatives support the credit union's strategic plan.

• Translates business goals, member needs, and regulatory requirements into product requirements and prioritized backlogs.

• Develops and maintains user stories, acceptance criteria, and other documentation to support Agile or iterative development methodologies.

• Partners with IT, UX/UI, vendors, and business teams to design, test, and implement new features and improvements.

• Partners closely with the training and marketing departments to drive product adoption and engagement.

• Partners with the Data Analytics team to gather and interpret data to create meaningful product insights, develop key performance indicators, and provide routine updates and product enhancement recommendations to senior leadership.

• Monitors product performance metrics, usage data, and member feedback to identify key issues, risks, gaps, problems, or general areas of improvement for making adjustments to optimize engagement.

• Conducts competitive research and benchmarking to identify trends and best practices in digital banking and fintech.

• Ensures products comply with regulatory, security, and accessibility standards.

• Coordinates and oversees product testing, pilots, and release management activities.

• Manages the vendor relationship for assigned products, holding partners accountable to performance standards, service levels, and delivery commitments.

• Monitors and manages system issues, outages, and maintenance events, collaborating with vendors to resolve problems quickly and communicating updates to leadership and frontline staff, as appropriate.

• Develops training materials and support internal teams in delivering effective member and staff education for product rollouts.

• Manages project scope, budget, and task allocation to assure the project is completed on time and within budget.

• Assists in managing the ongoing operational budget for digital products, including forecasting and monitoring expenses, tracking variances, and ensuring efficient use of resources.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have the ability to conduct thorough research and translate findings into actionable strategies.

• Must have strong analytical and problem-solving skills with the ability to interpret data and trends.

• Must have excellent verbal and written communication skills, including the ability to convey complex ideas clearly.

• Must have demonstrated the ability to prioritize competing demands and manage multiple projects simultaneously with a minimal level of supervision.

• Must be familiar with Agile frameworks, backlog management, and user story development.

• Must be familiar with understanding digital banking platforms, fintech solutions, and emerging technologies.

• Must have the ability to collaborate effectively with cross-functional teams and external vendors.

• Must have strong organizational skills and attention to detail.

• Must have commitment to continuous improvement and staying current with industry trends.

• Must have knowledge of security, compliance, and accessibility considerations in digital product management.

• Must be familiar with general accounting practices and have the ability to interpret financial information

• Must have the ability to understand business processes within the credit union, as well as understand the underlying technologies supporting those business processes.

• Must have the ability to work with large sets of data to create meaningful insights for product performance management and product decision making.

• Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate, and confident.

• Must have the ability to develop and maintain relationships, internally and with vendors, and the ability to effectively collaborate with diverse and cross-functional teams.

• Must have knowledge in the use of MS Visio, Word, PowerPoint Point and Outlook.

• Must have intermediate to advanced knowledge in the use of MS Excel.

• Must possess the leadership skills necessary to prepare for and facilitate meetings with all levels within the organization, as well as vendors and references.

• Should possess a strong commitment to providing excellent service to Truliant's members, both internal and external.

Physical Requirements

• Occasional standing, walking, bending, and stooping required

• Must be able to sit at a desk for moderate periods of time and use a computer

• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field required.

• Minimum of 3 years of experience in digital product management, product ownership, or related field.

• Practical experience in project management, including developing and maintaining backlogs, coordinating testing, and managing product releases required.

• Experience in financial services, banking, or credit unions with direct exposure to digital banking platforms and/or member-facing solutions is strongly preferred.

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account