Marina Tritoon Captain

Are you a watercraft enthusiast? Horseshoe Bay Resort Marina is in search of a Marina Tritoon Captain. You will be responsible for the marina store watercraft rentals, valet service, safely driving pontoon/tritoons, assisting hut personnel and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Managers and Supervisors.

Benefits

• Medical, Dental, Vision Insurance
• Paid vacation, paid Holidays
• 401k plan with employer match
• Long and short-term Disability
• Major Illness Insurance
• Accident Insurance
• Limited access to some resort amenities (Golf, etc)
• Retail and dining discounts
• Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

• Associate housing and shuttle service
• Weekly meal subsidies
• Golf and Amenity Privileges*
• Associate discounts

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  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  
  
  
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
• Critical Illness and Accident plans
• Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

Marina Tritoon Captain is responsible for the marina store, watercraft rentals, valet service, safely driving pontoon/tritoons, assisting hut personnel, and cleaning and maintaining water sport equipment; plus any other duties assigned by the Marina Managers and Supervisors. Tritoon Captains greet and assist members/guests while maintaining a friendly disposition and facilitating a high Horseshoe Bay Resort standard to maximize watercraft rentals and retail sales while creating and enhancing the guests' lake experience.

General Duties:

• Greet/assist members and guests
• Manage open/close procedures daily
• Take care of and maintain the cleanliness and organization of the rental fleet
• Demonstrate strong boat and sea doo driving capabilities
• Charter groups on Lake LBJ on high-quality watercrafts with a high level of care and hospitality, to continue raising the standards of Horseshoe Bay Resort Marina
• Maintaining cleanliness on watercrafts to ensure rental standards are kept
• Towing tubes behind Resort tritoons in a safe manner
• Assist personnel with sea doo, pontoon, paddleboards, and kayaks rentals
• Refueling Marina watercrafts between rentals
• Assist members with gas, valet service, and any special requests
• Maintain professional composure in a high-stress environment
• Assist members and guests with launching and loading boats, both on and off trailers
• Basic maintenance services
• Cleaning, pressure washing, and removing spider webs from the Marina docks regularly

Employment Standards:

• Valid driver's license and ability to meet the requirements of driver insurability as established by the insurance carrier required.
• Must hold a current Boaters Safety Certification
• Must be able to pass a pre-employment drug screen test
• CPR certified and first responder certified - encouraged
• Ability to drive different watercraft types safely and responsibly
• Knowledge and experience with watersports
• Customer service experience required
• Ability to work in a fast-paced environment
• Exceptional communication and organizational skills
• Service and detail oriented: able and willing to accommodate and anticipate guests needs, oftentimes last-minute
• Excellent telephone etiquette and interpersonal skills required
• Solution and team-oriented
• Flexible and accommodating attitude
• Willingness to learn and grow
• Enjoy working with people and possess a friendly and outgoing personality.
• Maintain a positive attitude and contribute toward a quality work environment
• Comply and adhere to all Horseshoe Bay Resort and marina policies and standard operating procedures (SOP's)
• Maintain a professional image with the uniform standard and personal hygiene standards

Physical & Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Work is performed outdoors in various weather conditions common to Texas
• Maintain a clean, safe, fully stocked, and well-organized work area.
• Be on time for your shift and maintain the schedule provided
• Positive, energetic, and professional demeanor
• Ability to properly drive a wake boat, a pontoon boat, sea doo, and a dining yacht
• Ability to handle boats safely on high-traffic days on the lake
• Ability to multitask, be efficient, and productive in a fast-paced environment.
• Walk/stand for an extended period of time
• Occasionally lift and/or move up to 45 pounds.
• Ascend/descend stairs as a daily routine.
• Must be able to interact with co-workers, customers, and have a sense of TEAM
• Must be able to communicate effectively with the public to make them comfortable and enhance their experience on the water.

Agreement:

I certify that I have received and read a copy of this job description in which I will be performing. I also certify that I possess the required skills, experience, education, and other job-related requirements for this position and can perform the essential functions of the job without accommodation(s).