Call Center Supervisor, Individual Underwriting - Remote

Join the Individual Underwriting Department where you will inspire and lead a team committed to positively impacting our front-line associates in the New Business Call Center. In this role, you'll guide and develop talented staff, lead process improvements, and ensure compliance with policies and regulations-all while shaping strategies that drive service quality, operational efficiency, and profitable growth. This is your chance to bring your leadership skills, industry expertise, and passion for excellence to a team where your contributions are valued and your career can grow.

WHAT WE CAN OFFER YOU:

• Estimated Salary: $74,000.00 Middle: $96,000.00, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• Lead & Develop Teams - Manage staffing, performance, and growth opportunities while fostering a high-performing, collaborative culture.
• Drive Operational Excellence - Promote continuous improvement, streamline processes, and ensure exceptional customer experience through effective workflow management.
• Strategic Planning & Execution - Contribute to business planning, set and deliver team goals, and provide expertise on process improvements and system enhancements.
• Problem-Solving & Decision-Making - Anticipate issues, implement corrective actions, resolve escalations, and maintain compliance with federal, state, and business regulations.
• Effective Communication & Relationships - Build strong partnerships with internal teams, salesforce, brokers, and external partners while modeling clear, professional communication.

WHAT YOU'LL BRING:

• High-Volume Call Center Experience - Proven ability to perform and lead effectively in fast-paced, customer-focused environments.
• Analytical & Reporting Abilities - Proven skills in data analysis, reporting, and statistical interpretation with the ability to break down complex problems into actionable solutions.
• Strong Communication Skills - Clear and professional verbal, written, and presentation abilities.
• Technical Proficiency - Skilled in Microsoft Office and other business applications, including spreadsheets, word processing, email, and presentations.
• Collaboration & Influence - Builds strong relationships, resolves issues effectively, and promotes compliance in a fair, team-oriented environment.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Bilingual Advantage - Fluent in Spanish, with the ability to serve diverse customers and teams.
• Leadership & Workforce Management - Proven experience supervising teams, driving performance, and managing workforce operations effectively.
• Industry Expertise - Background in the insurance industry with extensive product and distribution knowledge.

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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