Working Service Manager

This position will be based in Gurnee, IL

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose:

The Working Service Manager is a critical, dual-role position responsible for both managing the day-to-day operations of the shop and actively participating in upfitting and fabrication tasks. The ideal candidate will be a leader who can manage a team, ensure quality work, and maintain a high level of customer satisfaction while contributing directly to the production process.

Essential Duties and Responsibilities:

Honor Commitments:

• Ensure all projects meet deadlines and delivery times are met as promised.
• Manage and coordinate all personnel, including scheduling, performance, and training, to ensure commitments are met.
• Manage administrative tasks such as payroll, managing time off requests, and other management-related duties.
• Generate accurate quotes and invoices for all jobs, ensuring financial promises are honored.

Create Positive Experiences:

• Maintain a high level of customer satisfaction by ensuring projects are completed correctly and on time.
• Communicate with clients regarding project status, timelines, and any issues, providing clear and proactive updates.
• Provide quality control inspections on all completed work to ensure the highest standards are met.
• Troubleshoot and resolve technical issues promptly to keep projects on track.

Foster Life-long Learning:

• Manage and coordinate training for all personnel, promoting continuous skill development.
• Encourage the team to stay informed about new upfitting equipment, accessories, and techniques.
• Contribute to the refinement of shop processes, applying lessons learned from past projects.

Exhibit a Pioneering Spirit:

• Perform and oversee installations of upfitting equipment, accessories, and custom parts, embracing new technologies and techniques.
• Conduct welding, fabricating, and other support tasks, adapting skills as needed to meet unique project demands.
• Actively seek out and implement improvements to the workflow.

Demonstrate Good Stewardship:

• Oversee the entire workflow of the shop, from project intake to final delivery.
• Maintain accurate quotes and invoices for all jobs, responsibly managing the company's finances.
• Maintain a safe and clean work environment.
• Complete projects on time to ensure the efficient use of the shop's resources.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High school diploma or equivalent required, additional trade school training preferred.
• Five (5) years of related experience in truck service operations.
• Proven experience in a leadership role within an automotive, fabrication, or upfitting environment.
• Strong technical skills with hands-on experience in welding, fabrication, and vehicle installation.
• Excellent organizational and time management skills.
• Proficiency in creating quotes and invoices.
• Ability to manage a team effectively, handle personnel issues, and motivate staff.
• A strong commitment to quality craftsmanship and customer satisfaction.
• A valid driver's license with a 3 year history required; CDL or ability to obtain preferred.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.