New

Member Services Representative

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Canoga Park
Sep 30, 2025
Job Title: Member Services - Call Center Rep (Healthcare) Location: Position will start in Northridge, CA (100% Onsite). At the end of November 2025 this position will be moving to Canoga Park, CA (100% Onsite) Pay: $21 per hour (With room for growth) Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Expected Start Date: 10/21 * * Job Description Under general supervision, respond to telephone inquiries from Health Plans, and Providers/Billing offices to provide information and clarification relating to our services such as claims, eligibility, and resolving member inquiries. They will be transferring calls and pulling messages for the other reps in the department. * * Work Environment This will be a call center environment. You will have your own desk and cubicle. * * Job Responsibilities: - Handle incoming calls from members, providers, and other stakeholders. - Assist with inquiries related to benefits, claims, and general information. - Provide excellent customer service and resolve issues promptly. - Data entry. Maintain accurate records of interactions in the system. - Average call volume a day is 75-100 calls a day * * Qualifications/Must Haves: - Must have experience answering incoming calls, explanation of benefits or insurance verification, and health plan knowledge is a must* * -Bilingual Spanish/English (Preferred not required) - High school diploma or equivalent experience - Previous call center or customer service experience required - Previous Medical and Healthcare administrative or customer service call center experience. - Strong communication skills and ability to multitask. - Proficiency in using computer systems and databases. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Canoga Park,CA 91304. Application Deadline This position is anticipated to close on Oct 3, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.