Senior Technical Leader

The application window is expected to close on: for U.S. ONLY, October 31, 2025.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Join Cisco's Customer Experience (CX) web delivery team as a Senior High Touch Engineering Technical Leader specializing in routing, switching, and IOS-XR technologies. Our Technical Leaders are an integral part of the Customer Experience (CX) team delivering expert level consulting and technical support to our customers. We are the customer's trusted advisor and expert, helping the customer understand their network, reduce risks, and take advantage of the technology.

You will support a major web customer using Cisco 8000 architecture running IOS-XR and disaggregated open-source software platforms. Your role includes providing technical leadership, remote and onsite consultation, and driving timely resolution of high-severity issues in both pre-production and production environments.

• As a Senior High Touch Engineering Technical Leader, you will help drive the effort to transform current and future network architecture for our customers.
• Serve as the primary contact for troubleshooting and resolving high-severity technical issues.
• Lead and provide oversight for High Touch Technical Support (HTTS) Customer Support Engineers (CSEs).
• Produce detailed Root Cause Analysis (RCA) documents.
• Drive incubation of new support capabilities aligned with Cisco services value proposition.
• Collaborate with SDE, HTOM, NCEs, Solution Engineers (SE) and Engineering teams associated with the engagement
• Build and maintain trusted advisor relationships with customer network operations and other important stakeholders.
• Deliver systems and product training.

• 10-15 years' in hyperscaler data center architecture and Cisco IOS-XR/8000 routing/switching, with a CS/EE background.
• 10-15 years' expertise in hardware platform architecture and core networking protocols (BGP, ISIS, MPLS, Segment Routing, IPv6).
• 10-15 years' proven analytical, problem-solving, and independent troubleshooting skills in complex technical settings.
• 10-15 years' demonstrating adaptability, self-starting capability, and a strong drive to learn ASIC architecture, open-source NOS, and SDK layers.

• CCIE Routing & Switching, Data Center, or Service Provider preferred.
• Excellent communication, leadership, and presentation skills.
• Experience with scripting languages such as Python and Linux environments.
• Strong technical account management experience in professional or consulting services.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put - we power the future.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.