0850 - Credit Department - CRRE - CREDIT REPRESENTATIVE

Inteplast offers an excellent array of benefits: two medical plans, HSA with employer contribution; employer paid life insurance, short-term disability and long-term disability, employee assistance program; voluntary benefits including: vision, accident, & critical illness; 10 paid holidays, vacation, personal, and sick time, 401(k) with guaranteed match and profit share, employee referral bonus and limited education assistance.

TITLE: Credit Representative

POSITION OBJECTIVE: The qualified candidate will be responsible to manage credit accounts and relationships, which involves assessing customer creditworthiness, collecting outstanding payments, and providing guidance on debt management to ensure timely payments and minimize financial risk.

QUALIFICATIONS:

• Degree in Accounting or Business Administration preferred; 2 years of college and experience will be considered
• 2 to 3 years of credit experience in manufacturing preferred
• Must be able to work with little supervision, communicate in a professional manner while working with customer service, marketing and our customer base to allow a smooth flow of daily transactions.
• Ability to work independently, gather the correct information needed to make a business decision on the extension of credit lines - working within the corporate policies and procedures
• Ability to understand and analyze Dun & Bradstreet reports and other various credit reporting
• Ability to make collection phone calls / e-mails in a professional manner with a very diverse customer base.
• Ability to understand customer disputes, short pays etc. and the ability to resolve them professionally with the customer and sales rep if necessary in writing or phone contact.
• Ability to handle several hundreds of customers on a daily basis
• Must have regular, reliable attendance as well as the ability to work outside the regular schedule as required.
• Demonstrate exceptional teamwork and customer service; behave professionally; treat others with respect and dignity.
• Physical requirements include duties common to a regular office environment.
• Must have good oral and written communication skills
• Exceptional teamwork and customer service; behave professionally; treat others with respect and dignity
• Physical requirements include duties common to a regular office environment and ability to work at the office
• Must have good oral and written communication skills
• Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary.
• Capable of effectively managing job-related stress and fostering productive workplace interactions.

JOB RESPONSIBILITIES:

• Accountable for reducing delinquency, create payment timetables with past due customers

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  • Daily collection calls and/or correspondence in a fast-paced goal-oriented Accounts Receivable (A/R) department
  • Identify when delinquent accounts need to be called based on terms of sale, call promptly once an account is past due. Follow up frequently for payment commitments.
  • Provide detailed information within the on-line credit notes
  • Identify when an account needs to be placed on credit hold restrictions of varying degree
  • Enlist the efforts of sales and management when necessary to accelerate the collection process
  
  
  
  

• Analyze credit risk of potential and existing customers, recommend credit terms and associated credit limits to direct supervisor

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  • Use independent judgement to analyze information in making decisions and passing this information over to the Credit Manager
  • Request, review and analyze associated reports from various sources, (i.e. Dun & Bradstreet reports and others)
  • Set up approved customers within our software system according to guidelines set forth
  • Review orders on credit hold for approval/denial
  
  
  
  

• Provide considerate, competent customer service-oriented communication to internal and external customers

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  • Must communicate and follow up effectively with sales and other departments regarding customer accounts on a timely basis
  • Respond to general internal/external email inquiries in a timely manner
  • Establish and maintain effective and cooperating working relationships
  • Frequent reporting and communication of issues
  
  
  
  

• Additional tasks and duties as assigned by supervisor

Inteplast Group is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at applicantaccommodation@inteplast.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, about our commitment to equal employment opportunity, view the EEO - Know Your Rights and Pay Transparency Statement.