New

Desktop Support Specialist

TEKsystems
$20.00 - $30.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New Hampshire, Concord
Sep 30, 2025
Description The Desktop Support Specialist (DSS) supports in-house teams and responds in person to helpdesk tickets. Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software. Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions. Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software. Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls. Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services. Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards. Provides back-up coverage as needed for other DoIT Enterprise Desktop Support (EDS) technical staff. Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution. Skills Desktop, windows 11, Windows 10, Support, Troubleshooting, Active directory, Help desk support, Windows, ticketing system Additional Skills & Qualifications A+ certification or equivalent Experience Level Intermediate Level Pay and Benefits The pay range for this position is $20.00 - $30.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Concord,NH. Application Deadline This position is anticipated to close on Oct 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.