HVAC/R Product Technical Support Manager - Americas (onsite)

Why Join Johnson Controls?

• Be part of a global leader in Building Efficiency Solutions.
• Lead a high-impact team driving innovation and reliability.
• Collaborate with cross-functional experts in engineering, quality, and product development.
• Make a difference in customer satisfaction and product excellence.

What you will do

Johnson Controls is seeking a highly experienced and strategic HVAC/R Product Technical Support Manager to lead our global technical support operations for HVACR in North America. This role is responsible for managing a team of technical support engineers, driving product reliability, and aligning support initiatives with business goals. The ideal candidate will bring deep HVAC&R expertise, leadership experience, and a passion for continuous improvement. This position is based onsite in New Freedom, PA. Candidates must be commuting distance to our facility, or able to relocate.

• Lead and manage a team of Product Technical Support Engineers across multiple product lines.
• Set strategic direction for technical support initiatives and ensure alignment with organizational objectives.
• Oversee the creation and maintenance of service documentation, technical bulletins, and updates to the Solutions Database.
• Analyze warranty data and field feedback to identify systemic issues and drive corrective actions.
• Collaborate with Engineering, Quality, and Product Management to enhance product reliability and lifecycle cost.
• Champion the Continuous Improvement Process (CIP) across all supported products.
• Represent the department in cross-functional leadership meetings and product development planning.
• Mentor and develop team members, fostering technical expertise and leadership growth.
• Ensure compliance with safety, ethical standards, and corporate policies.
• Participate in on-site audits of plants, suppliers, and customer sites as needed.

• Bachelor's degree in engineering or a related technical/scientific field
• 10+ years of technical experience in HVAC&R
• Ability to lead technical teams and drive strategic initiatives.
• Advanced troubleshooting skills and deep knowledge of the refrigeration cycle.