CLIENT INFRASTRUCTURE TECHNICIAN

General Purpose of Job:

The Client Infrastructure Technician is responsible for providing technical support, maintenance, and administration of the organization's virtual desktop infrastructure (VDI) environments, including Citrix, Azure Virtual Desktop (AVD), and VMware Horizon View. This role ensures the seamless operation of end-user computing systems by supporting virtual desktop deployments, troubleshooting user issues, and assisting in the optimization of VDI solutions. The Client Infrastructure Technician works closely with IT teams to deliver reliable, secure, and high-performing client infrastructure.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis. Team members may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Provide day-to-day technical support for virtual desktop infrastructure (Citrix, AVD, and VMware Horizon View) environments.
• Assist in the deployment, configuration, and maintenance of VDI solutions and related technologies.
• Troubleshoot and resolve end-user access, performance, and connectivity issues within the virtual desktop environment.
• Monitor system performance, availability, and capacity, escalating issues as needed to senior engineers.
• Perform regular system updates, patches, and security configurations for virtual desktop environments.
• Manage user profiles, policies, and application delivery through tools such as Citrix Studio, Azure Portal, and VMware Horizon Console.
• Assist in managing client devices and thin clients used to access virtual desktops.
• Maintain documentation of VDI configurations, procedures, and troubleshooting guides.
• Collaborate with infrastructure, networking, and security teams to support VDI-related projects and initiatives.
• Participate in the testing and rollout of new VDI features, upgrades, and security patches.