Service Product Manager - Managed Services

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todays complex world.Our culture thrives onfinding new and better ways to accelerate whats next.We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs.We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you.Open up opportunities with HPE.

Job Description:

A Managed Services Service Segment Manager will bring experience in collaborating with global teams to develop and implement innovative services solutions. The role requires services industry and HPE knowledge, cross-functional leadership, effective communication, and a whole solution attitude to enable new offers encompassing both technology and services components in a single outcome for the customer.

Responsibilities:

• Responsible for overseeing and being the primary point of ownership for the introduction and end-to-end product lifecycle of new Managed Services (MS) offers and capabilities to support various HPE and HPE GreenLake products and services. These enable HPE to position a cloud-like experience - whereby technology solution and platforms are provided as managed services that customers can use to deploy their required functionality for running their IT workloads on.
• You will manage complex MS (managed services) introductions following and contributing to the further development of - defined processes, governance, and best practices.
• Service introductions are typically of two distinct types. You will lead the MS activities supporting:
  • New HPE GreenLake as-a-service service introduction projects. HPE GreenLake service introductions can range from the introduction of a new technology to the HPE GreenLake family to strategic development of end-to-end solutions encompassing HPE and 3rd party products and services, where MS plays a critical and major role in providing the managed for you attribute of the service being developed. Representing MS within these strategic HPE GreenLake service introductions, you will work with the broader core team to ensure the MS component of the service is properly defined, incorporated into the service and associated business processes, and that the delivery organisation is ready to deliver.
  • New HPE or HPE partner product introductions. Working with other services stakeholders, you will ensure that managed services and business processes are defined with corresponding service definition, delivery readiness and sales awareness, and that managed services is ready to support new HPE products or HPE partner products upon launch. Depending on requirements, this will scale from a establishing a minimum viable service capability through to developing a fully-blown MS service for the product in question.
• Within both categories, you will lead a cross-functional team to develop and enable the MS (managed services) service. This encompasses:
  • Managing the activities of supporting project teams and internal partners; ensuring progress against established plans and making decisions based on the available information to alter or update schedules and resources meet product requirements and development schedule.
  • Service definition ensuring the MS service is properly scoped and defined to deliver the required customer outcome.
  • Delivery readiness working with delivery readiness leads to ensure the right people, processes and tools are in place and prepared to deliver against the service definition.
  • Pricing and business process alignment working with GL and MS pricing and process leads to ensure that MS costs and prices are properly accounted for, and that order booking processes include MS services in a compliant manner.
  • Materials and documentation leading or contributing to the development of documents such as datasheet, Statement of Work, sales presentations, etc. that are required to position and transact the service with customers.
  • Sales awareness contributing to sales and marketing activities to drive awareness and traction of the new service within HPE sales teams.
  • Ongoing lifecycle management through the life of the service you will retain product management ownership of the service, answering any questions as they arise, dealing with any changes of requirements or circumstances, ensuring the service continues to meet customer expectations.
  • Gather program lessons learned, feeding back into the teams & processes for future improvements.
• You will also drive specific initiatives to implement and improve MS (managed services) products or product management processes and practices, or address particular questions or issues as they arise. These projects are difficult to anticipate in terms of frequency, time required and subject matter, but are usually important in nature and of a high priority.

Knowledge, Skills and Experience:

• 10+ years experience in IT / managed services project management.

• Experience leading cross-functional teams in a matrix international structure.
• Working in a global role across multiple geographic and cultural boundaries. This will entail an element of working outside of normal business hours.
• Ability to effectively communicate with and present to all levels of the Managed Services and HPE GreenLake organizations.
• Create and form cross organizational interlocks for roadmap and solution-level planning and development.
• Managed Services and/or GreenLake ecosystem understanding and experience products and customer requirements, sales processes, dependencies, internal and external partners, business processes, etc. both technically and organizationally.
• Comfortable hosting program teams calls, update materials, share meeting minutes, track open actions through completion & be operationally effective.
• Strengthen team relationships through collaboration, influence, and negotiation.

• Be able to operate and lead through ambiguity and change, and accommodate competing priorities on a daily basis.
• Proactively identify issues and solutions, and marshal resources necessary to resolve.
• Ability to summarize abstract ideas clearly and independently manage project objectives.
• Very strong verbal and written communication skills, including negotiation, presentation, and influence; mastery in English and local language.
• Ability to learn, develop and draw on new techniques to implement creative approaches to meeting project objectives.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

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