Patient Access Representative

City of Hope
$17.71 - $27.35 / hr
United States, Illinois, Zion
2520 Elisha Avenue (Show on map)
Oct 02, 2025
Patient Access Representative About City of Hope, City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope's uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas. The successful candidate: Hours: with rotating weekends and holidays Performs all tasks related to the EHR admission/discharge process of outpatient and inpatient visits. Performs accurate patient demographic and insurance information be collected and verified upon each registration. Additional duties include: generating registration visits for multiple patient types including surgical, physician office visits, patient transfers, managing both the registration hotline on a 24/7 basis and the hospitalist hotline, accepting patient payments and issuing receipts, providing patient information, completing required forms and scanning documents daily. High school diploma or equivalent. Hospital Registration and/or Insurance experience preferred. Customer service experience. Minimum of 1 year + experience in a healthcare setting. Organized and detail oriented with good analytical skills. The ability to consistently exercise good judgment and follow direction is necessary. General knowledge of typing/keyboard skills, PC and Microsoft software, Outlook, Word, and Excel General knowledge of various office equipment(s) i.e. copier, fax machine, scanner, printer etc. Professional telephone etiquette and solid communication (verbal and written) skills are essential. Self-starter with ability to work independently and a good attendance. City of Hope is an equal opportunity employer. To learn more about our comprehensive benefits, click here:Benefits Information City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.