IT Field Training Consultant

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IT Field Training Consultant

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

Roche Support Network offers an exciting opportunity for individuals who are passionate about problem solving. As a research-focused healthcare company, Roche is dedicated to discovering, developing, and providing innovative diagnostics and therapeutic products. With a commitment to employee development and a work environment that values respect and empowerment, Roche offers exciting career prospects for those seeking to make a significant impact on patient care.

The Opportunity

The IT Field Training Consultant provides tailored on-the-job IT training on the navify lab operations to customers' laboratory staff during initial implementation, go-live, and post go-live as required. This position in the Roche Support Network (RSN) partners with several internal groups (commercial project management office, IT sales, commercial education group, and marketing management) to provide customized remote and onsite training to new customers and customers with highly complex workflows.

As the IT Field Training Consultant, you will:

• Collaborate with IT sales around upcoming and ongoing customer training needs within supported region

• Consuls with customers to understand their specific lab's workflow and how the Roche IT solution fits and controls it

• Identify new customer IT training needs and participates in standard development to meet those needs

• Create tailored training plans for customers based on their specific lab needs

• Deliver onsite and remote customer training sessions

• Incorporate lab-specific knowledge to deliver tailored customer on-the-job customer training and ensures training deadlines are met

• Assist key operators with bench tech training both as part of initial implementation and as ongoing needs arise due to staff turnover.

• Assist customers with minor changes to system post implementation as scoped in customer training plans, lifecycle management training, and other means to increase customer self-sufficiency

• Serve as the local training resource to support customers with reinforcement training needs and drives customer-to-customer knowledge sharing across the region

This field-based position will require approximately 50-70% travel, including overnights, within the US. Some international travel may also be required. Candidates must currently reside within 50 miles of a major, US metropolitan airport.

Who You Are:

• Bachelor's degree in a related discipline or equivalent education and work experience

• 5 years of progressive experience within the diagnostics industry or other relevant progressive experience

• Advanced knowledge in an area of specialty as demonstrated through an advanced degree and/or in-depth technical experience in the support of laboratory clinical chemistry, immunology, information technology, molecular, tissue and/or automation systems

Preferred Qualifications

• Specialized, advanced knowledge of clinical chemistry and immunology laboratory workflows, ideally on Roche platforms

• Currently reside within 50 miles of a major metropolitan airport in the US

• Able and willing to travel 50-70%, including overnight and some international travel

• Experience using and/or configuring middleware solutions, ideally navify laboratory operations solution

• Experience in working in an agile environment

• Former technical IT or laboratory training experience

Relocation benefits are not available for this job posting

The expected salary range for this position based on the primary location of Indiana is94,100.00 - 174,700.00 USD Annual. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.