Quality Audit Analyst

Symetra has an exciting opportunity to join our team asa Quality Audit Analyst!

About the role

The Quality Assurance and Training Specialist will be a subject matter expert within the assigned department and Symetra Best Practices and Process. The position will identify learning opportunities, provide timely quality feedback and resolve issues while setting expectations regarding process, service in/or performance guarantees.

What you will do

• Perform quality analysis of individual transactions to ensure: - financial and decisional accuracy - data integrity - proper use of internal and external resources and expense management as applicable - adherence to operational guidelines, workflow and procedures - adherence to legal and operational compliance requirements -Investigate best practices -Communicate quality results to managers and team members in a supportive and coaching manner

• Develop training curriculum and ensure distribution/publication of materials. Train new hires in systems and workflows. Facilitate information sharing sessions, workshops and training modules as needed. Provide assistance with the development of procedures and practices. Maintain knowledge of presentation skills, new instruction techniques, and technologies. Assess skill gaps and make recommendations for the implementation of performance solutions. Collaborate with organizational partners to ensure delivery of services to internal and external customers. Ensure a process is in place to maintain a training calendar, training curriculum and training materials.
• Participate in audits, projects, and initiatives as assigned. May be called upon to help with production work during peak periods

Why Work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead

"I chose Symetra because I heard it was a pro-employee company-and it's absolutely true. The work environment is supportive, the people are great, and the benefits are generous. Symetra truly cares about its employees. The relaxed atmosphere and opportunities to learn and grow-both within your role and beyond-make it a great place to build your career." - Alicia L., Claims Examiner

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out ourSymetra Benefits Overview

Compensation

Salary Range: $26.30 - $43.87 plus eligibility for annual bonus program

Who You Are

• Proficiency in Microsoft Office and related software.
• High School Diploma required.
• 5 years of aligned experience
• Identifies problems and relevant issues in complex situations, assessing each using past work experience to make sound decisions.
• Excellent verbal and written communications skills
• Analyzes and resolves varied office problems; uses initiative and independent judgment within established procedural guidelines.
• May be relied upon in escalation situations. Generates new and innovative solutions to problems

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.