Technical Support Engineer - Source Vessel/CO2

Introduction to the job

As a member of the EUV Tech Support team as ASML, the Tech Support Engineer (TSE) is the technical leader for their competency within the local site, acting as the technical face of ASML when interfacing with the customer. The TSE is responsible for providing technical expertise to the Fab Support team and Customer during machine issue escalations, complex repair execution, and sequence preparation, assisting and performing actions in-fab as needed. The TSE drives issue resolution and provides structural follow-up in order to improve ASML procedures and ways of working at local sites. The TSE is also responsible for monitoring machine health parameters in effort to prevent unscheduled downtime.

The holder of this position will be responsible for the Source Vessel/Tin and Drive Laser CO2 modules. This position will require specialized diagnostic and hardware (HW) skillsets in order to narrow down machine issues, replace critical components, and qualify system within set timelines. In this role, you will work closely with other SRC/CO2 Drive Laser engineers for critical HW replacements and escalations, and cross-training.

The holder of this position reports to the EUV Tech Support Group Lead and provides indirect and direct support to customers, and direct escalation and technical support to operations.

Role and responsibilities

• Efficiently solve machine issues by collaborating with local support teams, the customer, and global support groups.

• Provide flexible in-fab support as needed for new, specialized, or complex repair actions with first-time right attitude.

• Support the Fab and Planning team in complex service action sequence creation and review.

• Share knowledge and cross-train others in order to gain organizational flexibility and self-sufficiency and develop and implement best-known-methods to drive optimized shift-to-shift performance.

• Ensure all service actions are performed in a safe environment and drive towards a proactive culture of safety first.

• Understand and drive continuous improvement towards ASML's performance and cost KPI targets and present data-driven summaries to the customer, including problem statement, root cause, and solution with timeline.

• Improve service mix by engaging in DDF content creation and Service Mix improvement initiatives such as Coach Comment submission/review.

Education and experience

To help us tackle the technical challenges we face, you'll need experience working on high-tech products and with complex processes. As a Tech Support Engineer, you'll need:

• BS degree in a technical field; or an equal combination of work experience and education, knowledge specialties within plasma generation, laser technology, or optics preferred.

• 2+ years of technical work experience within semiconductor industry highly preferred.

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Must be able to read and interpret data, information, and documents.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.

• Result driven-demonstrate ownership and accountability.

• Identifies bottlenecks and drives improvements.

• Demonstrate open, clear, concise and professional communication.

• Can observe and respond to people and situations and interact with others encountered in the course of work.

Other Information

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

• Position schedule will be Compressed Work Week, with possibility for days, swings, or nights. Possibility for rotation between said shifts.

• Position could require up to 40% travel in the training period, and the willingness to work extended hours including nights, weekends, and holidays.

• Valid driver's license and passport required.

• Ability to travel in US and internationally.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Role within Office

Responsibilities:

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.

• Occasionally lift and/or move up to 20 pounds.

• May require travel dependent on business needs.

• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EOE AA M/F/Veteran/Disability

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This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.