Housing Services Manager-DHQ

Job Objective: Management oversight for Booth Manor in Grandview and Kansas City and the Permanent Supportive Housing Program. Support, monitor and provide consultation to corps officers and program directors for all homeless/low-income housing services in the Division. Assist with social services program reviews.

Essential Functions

Program Supervision/Consultation:

• Provide direct program supervision for all operations at Booth Manor-Grandview and Booth Manor-KCK

• Provide direct program supervision for all operations of the Permanent Supportive Housing Program

• Consult with Wichita Homeless Services, St. Joseph Booth Center, KCK Veteran Grant Per Diem, KCK Permanent Supportive Housing, Independence Crossroads Shelter, and Olathe Family Lodge

• Provide assistance to corps officers and homeless/low-income housing services staff in program/policy planning and development, problem solving and other consultation as needed; arrange regular training in areas of need

• Support the liaison to the Department of Housing and Urban Development (HUD) for all funded programs

• Provide monitoring and training to program staff to ensure compliance with all Supportive Housing Program, Emergency Solutions Grant, HUD 202 Section 8, Fair Housing and other federal/state/local regulations

• Review all submissions to HUD, i.e. Application; Issues and Conditions, Annual Performance Report, Rent Schedule, OCAF Rent Adjustment, etc.

• Review draw downs and regular financial reports for all programs to assess spending and eligibility of activities

• Ensure representation by The Salvation Army on Kansas and Missouri Continuums of Care within the Division

• Review and recommend for approval all funding applications and contracts for homeless services/low-income housing programs throughout the Division

• Ensure all homeless/low-income housing related grant applications and contracts are processed per Divisional policy

• Chair regular meetings of Divisional homeless services/low-income housing staff

• Other duties as assigned

Property and Risk Management:

• Monitor and ensure Booth Manor compliance with established policies/procedures, federal/state/city/county statutory guidelines, HUD requirements, Life Safety Codes, and grant regulations

• Monitor that routine and preventative maintenance and work orders are completed in a timely manner at both Booth Manors

• Ensure expenses are managed and Booth Manor property projects are prioritized and carried out in accordance with procedures and budgetary guidelines

• Ensure Booth Manor facilities/grounds are "inspection ready" at all times

• Interface with Booth Manor Director, Divisional Property Department and Divisional IT Department on property projects, capital renovation projects, and emergency repairs

• Assist in the reporting of Booth Manor property losses and supervise building repairs on insured property claims

• Participate in Safe From Harm compliance monitoring regarding Booth Manor facilities management and staff supervision

• Ensure all Booth Manor staff are trained in emergency procedures and safe work practices to prevent injury; immediately report all injuries per policy and procedure

• Prevent errors that may be serious including financial losses, delays in processing, impacted services or operations, and waste of material that could impact the credibility of The Salvation Army

Program Reviews:

• Coordinate all homeless services/low-income housing program reviews which are the Division's responsibility

• Provide technical support to programs, staff, and corps officers in preparing for evaluations/reviews

• Serve on the team with THQ Social Services to conduct program reviews for homeless services/low-income housing programs in the Division; accompany and assist reviewers

• Function as a peer reviewer in other divisions when requested by THQ and approved by the Divisional Social Services Director and Divisional Commander

Community Relations/Contact With Others:

• Represent and support The Salvation Army's purpose, philosophy and mission

• Represent The Salvation Army on community boards as requested

• Maintain regular contact with employees, clients, volunteers, and other departments furnishing or obtaining information or reports, discussing controversial subjects and/or supervisory matters requiring tact to avoid conflict and obtain cooperation

• Speak to community groups and/or media regarding homeless services and low-income housing programs in coordination with the Divisional media representative as needed

• Work with community agencies to develop new resources and networking partnerships for homeless services and low-income housing programs

• Maintain appropriate contact with key staff, and agencies in the division, funders and contractors

Government Relations:

• Track bills relevant to Salvation Army homeless services and low-income housing services in the Kansas and Missouri Legislatures and US Congress

• Keep Divisional corps and programs informed of issues that affect The Salvation Army and those we serve

• Prepare letters to elected government officials to be signed by the Divisional Commander to advocate for homeless services and low-income housing issues

• Attend hearings and provide testimony when appropriate

• Meet with state and elected officials to educate them on Salvation Army services and advocate for those we serve; coordinate visits to relevant programs

Training:

• Maintain National Center for Housing Management Certified Occupancy Specialist Certification

• Provide Safe From Harm training across the Division

Miscellaneous Duties:

• Be guided by, model and always maintain compliance with The Salvation Army Social Services Code of Ethics

• Assist with special and seasonal projects coordinated by the Divisional Social Services Department

• Under direction where definite objectives are established, plan and arrange a significant portion of own work, referring only unusual cases to supervisor or others

• Maintain security of confidential data regarding clients served, personnel records, wage and salary rates which if disclosed might have significant internal or minor external effects

• Other duties as assigned

Minimum Qualifications

Education: Master's Degree in Social Work, Public Administration, or Human Services area. Bachelor's Degree in combination with relevant experience can be substituted for Master's Degree. Broad knowledge of behavioral sciences and theoretical constructs.

Experience: Minimum of five years of experience in the supervision of comparable social service programs that offer multi-faceted casework/case management interventions utilizing a strength-based and trauma informed care best practices approach to homeless individuals. HUD 202 low-income senior housing and homeless services experience preferred.

Certifications/Licenses: Social Work licensure preferred but not required for those with an MSW. Certified Occupancy Housing Specialist Certification preferred or will be obtained upon employment.

Skills/Abilities:

• Must exercise sound judgment in the analysis of facts and circumstances surrounding individual problems and in the determination of actions to be taken within the limits of standard or accepted practice.

• Diversified duties involve an intensive knowledge of a specialty field and the use of a wide range of procedures.

• Must concentrate mental and visual attention closely on work for sustained periods; employ critical thinking, complex data analysis and creative problem solving.

• Must be adaptable in culturally diverse environments, exhibit respect for cultural differences and be comfortable working with vulnerable populations.

Supervisory Responsibility: This position does have authority to recommend employment status changes of subordinate personnel, make disciplinary decisions and to formally evaluate performance of subordinate employees.

Immediate supervision over two departments where the majority of time is spent assigning, reviewing, checking work, eliminating ordinary difficulties, and where procedures are standardized. Supervise two or more people including the Booth Manor Director and Permanent Supportive Housing Director and provide consultation to others. Encourage, motivate and support staff throughout the Division serving homeless individuals and families.

Physical Requirements: Sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or occasional basis. Grasp, push, pull objects, such as reference materials, files, file cabinet drawers, and reach overhead. Operate telephone and electronic communication devices. Operate other office equipment including personal computer, copier, fax machine, and scanning equipment. Ability to lift up to 25 lbs. occasionally. Ability to speak and understand English in a manner that is sufficient for effective communication. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.

Travel: Must be able to travel via car or airplane up to 20% of the time with periodic overnight travel within the Division or Territory including conferences.

Driving: Must possess a valid driver's license from the state of residence. Must be approved and maintain approval through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal Vehicle on Salvation Army business.

Working Conditions: Work is other than routine with frequent interruptions and changing priorities. Deadlines are a regular part of the job. Under direction where definite objectives are established, must plan and arrange a significant portion of own work, referring only unusual cases to supervisor or others, and possess the ability to prioritize work. Will often engage with others in the community to form collaborative alliances, influence, motivate, manage change, and address barriers. This position will require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.