Intake and Assessment Specialist

The Midland Division Salvation Army Shelter located in Columbia, Missouri, is looking for an individual who would like to apply their experience as a Intake and Assessment Specialist.

This is a part- time 20 per week.

602 N Ann Street

Columbia, MO

Job Objective

It will complete client intake and enter and review daily data and output originating through case management. Perform data processing duties necessary to support case management database and provide reports internally and externally. This position is expected to advance and support the Mission of The Salvation Army.

Essential Functions

Intake & Assessments

1. Provide triage to walk-in clients when they arrive to assess the general purpose of their visit and match them with the appropriate services based upon need.
2. Completing initial client intake assessments for Pathways programs, assign new clients to appropriate intervention teams and arrange scheduling of first appointment.
3. Refer clients to alternative and/or additional internal or external services if necessary. Maintain in-depth knowledge of referrals resources and ensure resources are adequate and up-to-date.
4. Participate, as needed, in outreach in community to engage clients and educate the community about how to refer clients for walk-in or phone assistance.

Documentation & Reporting

1. Ensure accurate and complete client information is entered into SIMS and HMIS
2. Provide weekly, monthly and quarterly reports for United Way, the , ESS and other entities.

Office Reception

1. Respond to all phone calls and walk-Ins
2. Ensure phone calls from individuals seeking services are returned within 48 hours or are referred to appropriate individual.
3. Administer client satisfaction surveys on a regular basis
4. Manage client assistance inventory and office supplies

This job description should not be interpreted as an all-inclusive list. It is intended to identify the essential duties and requirements of the position. Employee will follow other instructions, and perform other related duties, as may be required by hi/her supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Minimum Qualifications

High school diploma or equivalent with data management training and one (1) years' experience in data entry. Combination of training and experience will be considered. Requires strong computer skills with knowledge and experience working in software applications to include databases, word processing, spreadsheet, and e-mail. Must have good written and verbal communication skills and demonstrate good time management skills. Being a self- starter in work performance and well organized in task prioritized is a plus. Attention to details is required.

Physical and Working Conditions

Capable of performing the above essential duties in an office environment to include using a computer, answering phones, etc. Capable of occasionally lifting 20 pounds. Most work will be indoors in a temperature-controlled environment.