Health Insurance Navigator ( Part-Time )

Creighton University is seeking to hire a Part-time Health Insurance Navigator for the School of Dentistry.

This 20 hour/week, Benefit Eligible, Grant Funded, role is responsible for screening, enrolling, advocating, and navigating different financial programs on behalf of patients, for internal programs, State, Local and Federal programs, and the Health Insurance Marketplace Exchanges. Assists uninsured patients and inform them about their options for Health Insurance Marketplace; help determine their eligibility for Medicaid and assist them with the application process. Will also discuss treatment plans and costs with the patient and help create a payment plan that falls within the set policies of the billing office if necessary. Works collaboratively with all office staff to establish a well-executed financial plan for the patient.

Responsibilities

• Manage and maintain a caseload of patients, make and coordinate referrals and follow-up appointments following program-specific guidelines.
• Patient outreach and education on health insurance and financial aid opportunities (internal financial programs, Medicaid, Marketplace, etc.).
• Track eligibility status for the determined program, complete renewal process, and provide advocacy with appropriate documentation in Axium and Outreach Database.
• Maintain accurate records and work with billing departments and patients.

Qualifications

• High School Diploma required. Degree in Healthcare Administration, Business, or a related field or equivalent work experience is preferred.
• Medical office experience - experience in a finance department or equivalent education in a related field of study preferred.
• A foundational understanding of health care billing, reimbursement, insurance, and/or accounting practices, with a willingness to learn new insurance exchange practices.
• Strong abilities with using various computer programs, word processing, data management.
• Bilingual (Spanish) language speaking skills a plus.