Claims Coordinator, Commercial

Find your place at The Partners Group, a purpose-driven company committed to making a difference in our community through our work and inspiring others to do the same.

TPG's success is driven by a culture that values partnerships. We're looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do. Hard work goes without saying at TPG, supported by our culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates.

Are you ready to join an amazing organization that has won too many "Employer of Choice" awards to list? Let's work together!

The Partners Group currently has an outstanding opportunity for a detail-oriented insurance professional to join our Boise Metro Commercial team in Meridian, ID as a Claims Coordinator.

How you will make an impact at TPG

The primary role of the Claims Coordinator is to serve as the first point of contact for insureds and claimants, ensuring claims are reported accurately and handled efficiently. This individual will advocate for clients with carriers, provide timely updates, and support the broader Commercial Lines team - ultimately helping us deliver on our service commitments and strengthen client relationships.

A typical day in this role

• Serve as the first point of contact for insureds and claimants.
• Report new claims to carriers and update the agency management system (AMS).
• Share claim numbers and adjuster details with clients.
• Collect and organize supporting documents (photos, reports, estimates, medical bills).
• Monitor claim progress, advocate for clients, and ensure prompt carrier responses.
• Collaborate with Producers, Account Managers, and Claims leadership on client updates and reports.

Key details

Location: Meridian, ID; in-office with hybrid remote opportunities

Hours: 40 hours/week, Mon-Fri

Salary Range: $55,000-65,000 annually (DOE)

Physical Requirements: Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time.

Travel: Minimal, if any

What you'll bring to the table

• Active Property & Casualty license or claims adjuster license (required)
• At least 1 year of commercial lines insurance experience, preferably with carrier adjusting or multi-line claims exposure (property claims experience a strong plus)
• Strong verbal and written communication skills with the ability to explain coverage clearly and empathetically to clients
• Demonstrated ability to stay calm and professional when handling sensitive or stressful client situations
• Proficiency in Microsoft Office Suite and comfort navigating carrier systems and online tools
• A high level of accountability, organization, and attention to detail

What will make you really stand out

• Prior carrier adjusting experience and/or direct property claims handling
• Strong analytical skills with experience compiling claims data or performing loss trend analysis
• Ability to manage multiple requests and deadlines while maintaining accuracy
• Collaborative, team-oriented mindset with the ability to also work independently

Why join The Partners Group?

At TPG, you'll be part of one of the largest independently owned insurance brokerages in the Pacific Northwest. We value collaboration, integrity, and putting clients first - all while supporting our team members with opportunities for growth, a hybrid work schedule, and a supportive, professional environment. This includes:

• A rich benefits package including generous paid time off, medical and dental insurance, life and disability insurance, retirement plan, and employee stock purchase program
• Support and development to cultivate your knowledge and continuing education to maintain or support your professional designations
• Community Involvement perks, including 8 hours paid volunteer time per quarter, charitable contributions matched by TPG, and an all-company holiday volunteer day

Commitment To Diversity

TPG promotes a culture of inclusion and is committed to growing the diversity of our workforce. This is a place where all employees have the opportunity to achieve their goals and meet the needs of our clients and the communities we serve. Embracing and encouraging a diverse range of perspectives makes us stronger, smarter, and more effective. The sum of our individual differences drives our culture, reputation, and achievements.

Apply Today

If this sounds like the right fit for your skills and experience, we'd love to hear from you! Jumpstart the application using your resume. While a cover letter is not required, we'd love to learn why you're interested in the opportunity to join us!

Please note: We are not accepting applications or inquiries from external recruiters or staffing agencies. Direct applicants only.

The Partners Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We use E-Verify to confirm the identity and employment eligibility of all new hires.