Expert EPIC Configuration Analyst

Presbyterian is seeking a Expert EPIC Configuration Analyst! The person in this position is responsible for in-depth knowledge of assigned Epic System software.

This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, and other technical issues associated with the use of Epic software; is responsible for design, build, testing, and maintain those solutions

This is a Full Time position - Exempt: Yes
• Job is based at Rev Hugh Cooper Admin Center
• Work hours: Days

Ideal Candidate will have:

Epic Ambulatory certification

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• Bachelor's degree plus 3 years of IT or business experience.
• 3 years of Epic specific experience.
• 6 years' of additional experience can be substituted in lieu of degree.
• Epic certified in supporting application plus additional proficiency/certification/badges in related application area

• Provide tier-2 support for application incidents, including 24/7 on-call coverage. Troubleshoot complex issues across applications and systems, ensuring timely resolution and adherence to change management and quality assurance processes.

• Modify Epic records and master files, implement updates and enhancements, and create integrated workflows in collaboration with SMEs. Analyze new functionality and proactively identify and implement process improvements.

• Develop and maintain requirements, specifications, and test cases. Ensure test scripts reflect workflow solutions and support training teams by communicating system changes and new functionality.

• Facilitate meetings, drive cross-functional teams to actionable outcomes, and maintain effective documentation. Act as a functional leader and advocate for change management across teams.

• Mentor peers and guide analysts across teams, tailoring support to individual needs. Recommend and implement strategies for knowledge transfer and present effectively to large groups.

• Demonstrate strong customer service, communication, and project management skills. Analyze data and workflows, manage major projects, and contribute to strategic planning and relationship-building with Epic customers and stakeholders.

About Presbyterian Healthcare Services
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift to earn gift cards and other incentives.

As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.