Director of Business Development & Client Relations

We are seeking a strategic Director of Business Development & Client Relations to drive client engagement and growth for our legal call center. This role focuses on building strong client partnerships, identifying opportunities, and leading the client relations team to ensure exceptional service and retention. While not marketing focused, the position requires refining presentations and client materials to uphold a professional, polished brand presence. The Director will collaborate with leadership to expand market reach and scale client relationships.

POSITION SUMMARY:

The Director of Business Development and Client Relations is responsible for driving the call center's business growth by building, strengthening, and maintaining relationships with current and prospective clients in the legal sector. This role combines client strategy, account management, and team leadership, ensuring that our services are aligned with client needs and that our client-facing materials and presentations support sustainable growth. The Director will be instrumental in developing client-focused initiatives, guiding the client relations team, and supporting the company's expansion across multiple states.

KEY RESPONSIBILITIES:

• Provide leadership for business development and client relations, ensuring alignment with organizational goals.
• Build and expand relationships with legal clients, referral sources, and industry partners to drive long-term growth.
• Lead and mentor the client relations team to deliver proactive engagement, superior service, and measurable results.
• Collaborate with leadership to identify new opportunities, expand service offerings, and strengthen client partnerships.
• Oversee development of proposals, RFP responses, and client presentations to ensure professional quality and brand consistency.
• Represent the company at industry events and client meetings to enhance visibility and generate business opportunities.
• Monitor client feedback, industry trends, and competitor activity to anticipate needs and inform strategy.
• Develop metrics and reporting to track client satisfaction, retention, and business development performance.
• Partner with leadership to shape and execute the company's long-term growth strategy.

KEY SKILLS:

• Strong expertise in business development, client relationship management, or account management within a professional services environment.
• Proven ability to develop and maintain high value client partnerships.
• Exceptional communication and presentation skills, with attention to detail in client-facing materials.
• Strong leadership, mentoring, and team management skills.
• Business acumen with the ability to align services with client needs and drive revenue growth.
• Analytical and strategic mindset with the ability to identify trends, opportunities, and risks.
• Strong organizational and project management skills, with the ability to manage multiple priorities.
• Collaborative approach with experience working across teams and with executive leadership.

MINIMUM QUALIFICATIONS:

• Bachelor's degree in Business, Communications, or related field; advanced degree preferred.
• 7+ years of progressive experience in business development or client relations, ideally in legal services, call center operations, or professional services.
• Demonstrated success in managing client facing teams and driving measurable client growth.
• Experience preparing and refining proposals, presentations, and client deliverables.
• Proven ability to meet or exceed business development and client retention targets.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting.
• Perform repetitive tasks such as typing and clicking.
• Must be able to lift and move light items up to 20 pounds at times.
• Must be able to bend, reach, push, pull, lift, and sit.

The physical demands are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

BENEFITS:

The company offers a comprehensive benefits package including:

• Medical, dental, and vision.
• Voluntary life, accident, critical illness, hospital indemnity, and short-term disability.
• Vacation, sick and floating holidays.
• Employee assistance program.
• Paid parental leave.
• 401(k) retirement plan.

DISCLAIMER:

This is not meant to be an all-inclusive list of duties and responsibilities for this position but constitutes a general definition of the position's scope and function.

EQUAL OPPORTUNITY EMPLOYER:

We are an equal opportunity employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status.

If you require a reasonable accommodation to complete the application or interview process, please contact us at dl-human-resources@caseopp.com.