Customer Master Data Specialist

About Lantheus

Lantheus (NASDAQ: LNTH) is the leading radiopharmaceutical-focused company, delivering life-changing science to enable clinicians to Find, Fight and Follow disease to deliver better patient outcomes. Headquartered in Massachusetts with offices in New Jersey, Canada, Germany, Sweden, Switzerland and United Kingdom, Lantheus has been providing radiopharmaceutical solutions for nearly 70 years.

Today, we're expanding our portfolio and pipeline across oncology, neurology and cardiology. Through recent acquisitions, along with strategic partnerships across the life sciences ecosystem, we are accelerating our efforts to advance precision medicine and improve patient outcomes around the world.

At Lantheus we are purpose-driven, and every employee plays a vital role in our success. We're dedicated to cultivating a high-growth, forward-thinking culture where innovation thrives and diverse perspectives drive meaningful progress.

Join us and be part of a company where your contributions make a real impact, because we know someone's health is in our hands.

Summary of role

We are seeking a detail-oriented and service-driven professional to join our enterprise master data team as a Enterprise Master Data Analyst. This role is pivotal in ensuring the accurate onboarding and maintenance of customer master data across integrated systems, with a strong emphasis on operational precision and white-glove customer service.

The analyst will serve as a key liaison between compliance, and IT teams-supporting golden record creation, survivorship logic, and downstream integration. By combining data stewardship with a customer-centric mindset, this role ensures every interaction is handled with professionalism, care, and a commitment to delivering a seamless experience for internal stakeholders and external partners.

This position is based in Massachusetts and requires a presence on-site three days per week, and open to applicants authorized to work for any employer within the United States.

Key Responsibilities/Essential Functions

Customer Intake and Onboarding:

• Manage intake of new customer records via eMDM platform, bulk load, and integration feeds
• Deliver white-glove onboarding support for customers
• Ensure accurate classification and reference data alignment during intake
• Serve as a customer-facing liaison for intake inquiries, ensuring timely and courteous resolution

Data Quality and Stewardship

• Apply data quality checks and logic, cleansing routines
• Resolve exceptions, duplicates, and match conflicts in collaboration with stewards
• Maintain audit trail of changes and ensure traceability
• Monitor data quality KPIs and identify recurring issues

Compliance and Governance

• Validate customer data against SOX, GDPR, HIPAA, and GxP requirements
• Ensure proper handling of sensitive fields
• Support stewardship training and SOP updates

Integration and System Alignment

• Partner with IT team to ensure seamless data propagation
• Confirm eMDM ID generation and survivorship logic during intake
• Troubleshoot data quality issues and support downstream reconciliation
• Collaborate with MDM architects and technical teams on platform enhancements

Basic Qualifications

• Bachelor's degree in Business, Information Systems, or related field (Master's preferred)
• 3+ years of experience in master data management, customer onboarding, or data quality roles
• Proven ability to deliver high-touch, customer-centric support in a fast-paced environment
• Familiarity with Informatica
• Understanding of compliance frameworks (SOX, GDPR, HIPAA) and pharmaceutical data standards
• Analytical mindset with experience in Excel, Power BI, or similar tools for KPI tracking
• Excellent communication skills and stakeholder engagement abilities
• Detail-oriented, proactive, and committed to continuous improvement

Core Values

The ideal candidate will embody Lantheus core values:

• Let people be their best
• Respect one another and act as one
• Learn, adapt, and win
• Know someone's health is in our hands
• Own the solution and make it happen

The pay range for this position is between $80,000 and $119,000 annually.

Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills and experience. Employees in this position are eligible for a discretionary performance-based cash incentive, and depending on the level of the role may be eligible for a discretionary annual equity award. Benefits for this position include a comprehensive health benefits package that includes medical, prescription drug, dental, and vision coverage. Other offerings include life and disability benefits, pre-tax accounts, a 401(k) with company contribution, and a variety of other benefits. In addition, employees are eligible for a generous time off package including paid vacation, holidays, sick days, and paid parental leave. Interested candidates can apply at Lantheus.com. Applications for this position will be accepted until November 27, 2025.

Lantheus is an equal opportunity employer that provides a workplace free from discrimination. All qualified applicants and employees are considered without regard to race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected by law. Lantheus is an E-Verify Employer.

Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the Lantheus Talent Acquisition team at talentacquisition@lantheus.com.