Student Services Assistant

About the School of Continuing Education
Cornell University's School of Continuing Education (SCE) serves as Cornell's gateway to lifelong learning, providing traditional and non-traditional learners alike with innovative, flexible, and accessible educational opportunities that transform lives, advance careers, and positively impact communities around the world.

Dating back to 1876, Cornell SCE designs flexible programs tailored to help individuals achieve academic, personal, and professional success. SCE was described by Cornell President Jacob Gould Schurman in his 1892 report to trustees as an "integral part of the university," and was one of the first official summer programs offered in the United States.

In partnership with Cornell schools and colleges and with eCornell, SCE offers:

• Summer Session/Winter Session courses for credit on campus, off campus, and online
• Precollege programs for non-degree seeking students
• Part-time study for visiting students, year-round

In addition, SCE is launching a new online part-time bachelor's degree program for non-traditional students, working closely with Cornell's Provost, the Vice Provost for External Education, the Senior Vice Provost for Enrollment Management & Undergraduate Education, and an advisory board of Cornell faculty members. The degree will draw heavily upon the existing expertise and resources of Cornell faculty and eCornell to ensure a high-quality educational experience.

SCE students include matriculated Cornell students, as well as visiting precollege, undergraduate, and graduate students from around the world; Cornell faculty, staff, and alumni; area residents; working adults and community college graduates; military service members and veterans; incarcerated individuals; students in Indigenous communities; farmworkers, and others with diverse educational backgrounds and paths to higher education.

In Fiscal Year 2022-23, SCE mounted more than 400 classes and programs, enrolled and registered more than 6,000 students.

Enrollment representatives within Cornell's colleges, schools, and units regularly collaborate and partner with the Enrollment Division to accomplish the University's enrollment goals.

The Opportunity

Under the supervision of the Director of Admissions & College Registrar, the Student Services Assistant is responsible for serving as a member of the front-facing student services team, supporting applicants and admitted students throughout their application and enrollment experience, supporting registered students during their time at Cornell, and supporting other front-line colleagues to provide the best possible service.

As the SCE Student Services Assistant, you will:

• Work with a dynamic team, will meet with and guide students and families, and provide advising for current SCE students, answering phone calls and emails in a fast-paced environment with professionalism, friendliness, and respect, sharing information promptly and with the appropriate level of urgency.
• Assist with regular maintenance of data and ongoing processes in the School of Continuing Education's admissions application system. This includes working with the Slate Systems Analyst to ensure Slate data is accurate and secure, and data transfers are running as expected.
• Play a key role in aiding in the overall student services operations.
• Interact directly with the School of Continuing Education's highly diverse constituents, requiring excellent communication skills and patience during sometimes very busy periods. SCE strives to quickly adjust to students' changing needs, which can result in periods of adjustment and learning. As a result, this position requires adaptability and dedication to the continuous development of a positive customer experience.

Success Factors

You will be considered a competitive candidate if you are:

• An Exceptional Communicator: Communicates with empathy, clarity, and professionalism across multiple channels, providing timely and accurate support to students and families.
• Independent and Resourceful: Quickly learns systems and processes, asks thoughtful questions, and works independently to resolve issues and complete tasks with accuracy.
• Collaborative and Relationship-Focused: Builds strong, respectful relationships with colleagues across admissions, registrar, and advising teams to ensure a seamless student experience.
• Adaptable and Improvement-Minded: Responds effectively to changing needs and contributes ideas that improve efficiency, collaboration, and the overall student experience.
• Tech Savvy and Eager to Learn: Engages readily with multiple systems, becomes comfortable quickly, and enjoys learning about current systems and new technology.

Hours and Location

The Student Services Assistant position is based in Day Hall, Suite B20, within the School of Continuing Education. The regular office schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m.

This role follows a hybrid work arrangement to be determined by your supervisor, with a minimum of two days per week in the office to support on-site coverage and student service needs. Flexibility may vary throughout the year based on operational demands, with an increased on-campus presence during the summer and other high-volume periods.

Very occasional weekend or evening work may be required for student events or peak service times; any weekend or evening work is scheduled with advance notice.

What We Need

• A cover letter and resume outlining your interest and how your experience and goals align with the potential for mutual success in the role are required for consideration.
• Associate's degree and 2 to 4 years of relevant work experience or equivalent combination.
• Ability to work independently, with limited direction, and within a team toward a common goal.
• Excellent verbal, written, and interpersonal communication skills.
• Attention to detail and accuracy. Demonstrated time management and organization skills.
• Excellent customer service skills.
• Experience learning and working in varied computer applications and manipulating data.
• Ability to work effectively in a fast-paced environment with competing priorities.
• Willingness to adapt and an enthusiasm for learning new things.
• Experience modeling values that support inclusion, belonging, and wellbeing.
• Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.

• Experience with Technolutions Slate, Campus Solutions PeopleSoft, and/or Salesforce Student Success module.
• Experience with other data and student systems at Cornell.
• Experience collaborating with colleagues to maintain and streamline operations.
• Experience working with cross-functional teams in implementing new technological solutions.
• Familiarity with post-secondary education, including application and admission processes.
• Demonstrated customer service experience that incorporates a global perspective.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 3 days per week and on-campus 2 days per week, depending on operational needs, as determined by your supervisor. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
  

Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell:Total Rewards | Working at Cornell.

Visa sponsorship is not available for this position.

With a founding principle of "... any person ... any study,"Cornell is anequal opportunity employer.

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